Edwin Matthew Cabalda
Las Vegas,NV
Summary
Dedicated customer service representative, effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments, exceptional computer aptitude and telephone etiquette.
Overview
8
8
years of professional experience
Work History
Owner Services Representative
Getaways Resorts Management
Las Vegas, Nevada
04.2018 - Current
- Educated customers about billing, payment processing, support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Platinum Agent
Diamond Resorts International
Las Vegas, NV
06.2017 - 04.2018
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Met or exceeded service and quality standards every review period.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Managed team of [Number] employees, overseeing hiring, training, and professional growth of employees
Guest Services Agent
Zephyr Partners, LLC
Las Vegas, NV
02.2016 - 06.2017
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Gathered and verified all required customer information for tracking purposes.
- Addressed and resolved customer product complaints empathetically and professionally.
Sales Associate
GNC
Las Vegas, NV
02.2014 - 02.2016
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Built relationships with customers to increase likelihood of repeat business.
MODEL
Abercrombie & Fitch
10.2011 - 02.2012
- Modeled garments such as , coats, sweater and polos.
Education
Bachelor of Science - Physical Therapy Assistance
College of Southern Nevada
Las Vegas, NV10.2023
Skills
- Exceptional communication skills
- Data entry
- Research and Analysis
- Teamwork
- Time management
- Performance improvement
- Bilingual in English and Basic Tagalog
- Problem-Solving
- Analytical and Critical Thinking
Timeline
Owner Services Representative
Getaways Resorts Management
04.2018 - Current
Platinum Agent
Diamond Resorts International
06.2017 - 04.2018
Guest Services Agent
Zephyr Partners, LLC
02.2016 - 06.2017
Sales Associate
GNC
02.2014 - 02.2016
MODEL
Abercrombie & Fitch
10.2011 - 02.2012
Bachelor of Science - Physical Therapy Assistance
College of Southern Nevada
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