Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Edwin S. Forero Serna

Corona,NY

Summary

Accomplished driver with a proven track record of punctuality, safe driving and exceptional customer service, notably with Uber and Lyft. Expert in GPS route planning and bilingual communication, enhancing passenger satisfaction. Demonstrated ability to maintain vehicle integrity, ensuring top-notch service and efficiency in fast-paced environments. Skilled in problem-solving and vehicle inspection, committed to delivering excellence.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Driver

Uber And Lyft
02.2018 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Maintained clean and organized vehicle, enhancing professional image.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Valet Parker

Ipark
06.2016 - 02.2018
  • Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
  • Inspected vehicles prior to parking and during retrieval to detect damage.
  • Lifted and removed barricades to open or close parking areas.
  • Boosted guest loyalty through friendly interactions and personalized service, addressing any concerns or issues promptly.
  • Developed strong working relationships with team members and hotel staff to create a cohesive unit focused on delivering top-notch service to guests.
  • Responded swiftly to emergency situations or accidents, following proper procedures to ensure the safety of all involved parties.
  • Ensured guest safety by conducting thorough vehicle inspections upon arrival, noting any existing damages or special instructions from guests.
  • Maintained a clean and organized work environment, keeping the valet stand tidy and free of clutter for optimal functionality.
  • Demonstrated strong multitasking abilities while managing multiple car retrievals simultaneously without compromising on quality of service provided to guests.
  • Streamlined the parking process by effectively managing space availability and organizing parked vehicles for easy retrieval.
  • Maintained high levels of professionalism while working under pressure during busy periods, ensuring optimal guest satisfaction and timely vehicle retrieval.
  • Handled cash, made accurate change and maintained balanced cash drawer.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Entered guest vehicle information and location in computerized valet parking system.

Education

High School Diploma -

Colegio Bogotano Mixto
Bogota, Colombia
11-2013

Skills

  • Valid Driver's license & TLC License
  • Customer service
  • Punctual and reliable
  • Safe driving practices
  • Problem-solving
  • Knowledge of City and non-city driving
  • Punctuality
  • Flexible
  • GPS and route planning
  • Vehicle inspection
  • Traffic law knowledge
  • Commercial driving
  • Passenger transportation
  • bilingual English/Spanish

Certification

  • New York Driver's License
  • TLC driver license
  • Motorcycle License/Endorsement – Department of Motor Vehicles (DMV).

Languages

English
Spanish

Timeline

Driver

Uber And Lyft
02.2018 - Current

Valet Parker

Ipark
06.2016 - 02.2018

High School Diploma -

Colegio Bogotano Mixto

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Edwin S. Forero Serna