Edwin Wilfredo Jiron Huembes
Highland
Summary
My name is Edwin and I am 22 years old. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I always give the best of myself in order to reach my goals.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
La Fritanga Latin Food
06.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Customer Service Representative
Foundever Nicaragua
07.2022 - 05.2023
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Education
Postgraduate - Clinical Pharmacology
Universidad Iberoamericana De Ciencia Y Tecnologia
Rotonda Universitaria 100mts Al Sur02.2024
Pharmacy - Pharmacy
Universidad Iberoamericana De Ciencia Y Tecnologia
Rotonda Universitaria 100m Al Sur11.2023
High School Diploma -
Instituto Loyola
Costado Norte Iglesia Santo Domingo11.2018
Skills
- Active listening
- Personal hygiene
- Positive attitude
- Problem-solving
- Customer Service
- Effective Communication
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Waiter
La Fritanga Latin Food
06.2023 - Current
Customer Service Representative
Foundever Nicaragua
07.2022 - 05.2023
Postgraduate - Clinical Pharmacology
Universidad Iberoamericana De Ciencia Y Tecnologia
Pharmacy - Pharmacy
Universidad Iberoamericana De Ciencia Y Tecnologia
High School Diploma -
Instituto Loyola
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