Edzon Lozano
Chicago,IL
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with a diverse menu of memorized drink recipes.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Bartender
Twisted Cantina
12.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted beverage sales, designing and promoting a range of signature cocktails.
Retail Store Manager
Stash
10.2018 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Food Runner
Twisted Spoke
09.2017 - 09.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Education
Bachelor of Arts - Criminal Justice
University of Chicago
Chicago, IL05-2026
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Salesmanship
- Sales expertise
- Fluency in Spanish
- Performance improvement
- Diligent
- Committed
- Outstanding customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Twisted Cantina
12.2020 - Current
Retail Store Manager
Stash
10.2018 - Current
Food Runner
Twisted Spoke
09.2017 - 09.2018
Bachelor of Arts - Criminal Justice
University of Chicago
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