Luis Ramon
New York,NY
Summary
Accomplished Department Director at Gander And White Shipping, adept in project management and client relations, drove significant performance improvements and financial growth. Leveraged expertise in logistics planning and team development to exceed targets, achieving a notable increase in annual revenue. Recognized for exceptional problem-solving skills and a results-driven approach, consistently enhancing operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Department Director
Gander And White Shipping
11.2023 - Current
- Lead and managed a multifaceted team of account managers, project managers, senior coordinators, and administrators to ensure seamless collaboration.
- Provide comprehensive project oversight, encompassing large - scale residential and commercial installations, global imports and exports via air and sea freight and domestic shipping operations.
- Evaluated department performance metrics to identify areas for improvement and implement necessary changes.
- Exercise expertise and judgement in meticulously pricing projects, leveraging strong financial acumen to navigate budgets of $1M+ while maintaining probability.
- Collaborated with executive leadership to develop long-term plans aligned with the organization''s overall mission and vision.
Client Development Executive
Crozier Fine Arts
01.2021 - 10.2023
- Cultivated strategic relationships with a diverse client base, including high-profile museums, galleries, fiduciary firms, foundations, and private collectors, delivering tailored solutions to meet their unique art management and logistics needs.
- drove a 33% increase in annual revenue throughout tenure, surpassing set targets and fortifying the company's reputations for delivering exceptional value and service, successfully earning the 2023 Crozier Ascend Award for best sales pitch.
- Represented company at various industry events, meetings and conferences to solidify existing and new client relationships.
- Pioneered the establishment and expansion of crucial national and international partnerships with leading air and sea freight and trucking vendors to broaden service portfolio, consistently improving delivery timelines, reducing risks, and ensuring impeccable handling of valuable assets
Founder/Owner
Collectively Conscious
01.2020 - 01.2022
- Established a successful business by identifying market needs and developing innovative solutions.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Grew brand's online presence to successfully achieve 40k social media following through innovative digital marketing strategies, including data-driven customer segmentation and targeted content creation.
- Seamlessly orchestrated the full product lifecycle, from sourcing unique and high-demand luxury resale items to overseeing shipping and logistics, while maintaining stringent quality control standards to guarantee customer satisfaction
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
Luxury Account Manager
The RealReal
02.2016 - 01.2020
- Drove significant business growth by proactively identifying and sourcing high-net-worth clients, resulting in the acquisition of 1,500+ new accounts within a highly competitive luxury market over a 4 year period.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Elevated annual revenue in the Houston marketing from $3M to $7M within the first year of tenure while maintaining a 105% quota achievement.
- Produced comprehensive reports to track performance metrics, identify trends, and enhance sales and marketing tactics across the organization, contributing to informed decision-making and strategic process improvements.
Sales Manager
Valentino
04.2015 - 02.2016
- Managed a dynamic sales team of 8, expertly guiding their performance by setting clear monthly objectives and delegating responsibilities based on each team member's unique strengths to optimize productivity
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX05.2011
Skills
- Project Management
- Program Implementation
- Staff Development
- Performance Optimization
- Data Organization
- Process Improvement
- Client Relations
- Team Training & Development
- Contract Management
- Budget Development
- Problem-Solving
- Logistics Planning
Timeline
Department Director
Gander And White Shipping
11.2023 - Current
Client Development Executive
Crozier Fine Arts
01.2021 - 10.2023
Founder/Owner
Collectively Conscious
01.2020 - 01.2022
Luxury Account Manager
The RealReal
02.2016 - 01.2020
Sales Manager
Valentino
04.2015 - 02.2016
Bachelor of Arts - Psychology
The University of Texas At San Antonio
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