Brooke Purnell
Firestone,CO
Summary
Profit driven and process oriented professional focusing on business success. Exceptional collaborative and interpersonal skills; dynamic team player with well developed written and verbal communication ability. Well-organized and attentive supervisor skilled in setting schedules and optimizing efficiency and accuracy while driving daily work to ensure overall success.
Overview
10
10
years of professional experience
Work History
Department Director
Mountain Sleep Diagnostics
01.2020 - Current
- Director of multiple departments
- Balancing and reconciling bank accounts
- Monthly financial reports
- Creating and implementing financial policy and procedures
- Employee management consists of schedules, training, reviews, continued education opportunities, disciplinary and daily work load.
- Increased department efficiency by streamlining processes and implementing new technologies.
- Set scheduled, delegated assignments and monitored performance against goals.
- Expanded operations take on billing while increasing efficiency, employee satisfaction and profitability.
- Led a high-performing team, providing guidance, mentorship, and professional development opportunities.
- Enhanced interdepartmental communication by establishing clear channels and promoting collaboration among teams.
- Evaluated department performance metrics to identify areas for improvement and implement necessary changes.
- Drove performance improvements across all functional areas by implementing targeted training programs tailored to individual skillsets.
- Motivated, developed and promoted employees to take on new levels of responsibility within Billing & Authorizations department.
- Maximized employee engagement by creating a positive work environment that encouraged growth, innovation, and open communication.
- Spearheaded initiatives aimed at increasing revenue generation while minimizing expenses across the department.
- Created talented team of 12 employees through effective coaching and teaching.
- Promoted a culture of excellence within the department by setting high standards for performance and consistently recognizing outstanding achievements.
- Improved customer satisfaction levels through the implementation of innovative service initiatives.
- Developed, updated and implemented policies and procedures.
- Developed comprehensive strategies for achieving organizational goals and objectives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Director of Operations
COCAR
07.2018 - 01.2020
- Director of daily operations and financial consultant
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Also assisted staff with providing patients with financial packets and approvals for large
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Cosmetic Surgery Sales/Financial & Surgical Consultant
Grossman Plastic Surgery
05.2014 - 07.2018
- Sales position with a financial monthly quota of $350,000.00 minimum
- Extensive training on sales and five star customer service
- This position was a combination of cosmetic surgery sales, surgery scheduling, financial planning and payment taking as well as scheduling of all pre and post operative appointments.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
- Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Associates - Medical Administration
PIMA Medical Institute
Denver, COSome College - Criminal Justice
Pueblo Community College
Pueblo, COHigh School Diploma -
Westminster High School
Westminster, COSkills
- 65 WPM
- Exceptional Customer Service
- Bank Reconciliation
- Marketing
- Excellent Written & Verbal Communication
- Highly proficient in all Microsoft
- Detail Oriented
- Highly organized
- Professional Appearance
- Extensively trained in customer service
- Sales
- HIPPA
- Full Cycle Medical Billing
- Staff Development
- Project Management
- Schedule Management
- Performance Optimization
- Customer Service
- Problem-Solving
- Goals and performance
- Strategies and goals
- Operations Management
- Staff Management
- Training and Development
- Task Delegation
- Professionalism
- Goal Setting
- Managing Operations and Efficiency
- Self Motivation
- Work Planning and Prioritization
- Professional and Courteous
- Relationship Building
- Problem Resolution
- Decision-Making
- Effective Communication
- Adaptability and Flexibility
- Multitasking
- Teamwork and Collaboration
- Policy Development
- Performance Management
- Employee Scheduling
- Recruiting and Hiring
- Employee Management
Accomplishments
- Collaborated with team of 12 in the development of Revenue and Authorizations.
Additional Information
Created and implemented Financial Business Forms that were used daily for every patient.
Created and utilized EIPPA Form to help provide accurate patient responsibilities that were collection prior to services drastically reducing the number of outstanding patient balances.
Created and implemented specialized training based on employees strengths to set staff up for success with both efficency and accuracy.
Created and trained in house staff of 12 to collect outstanding AR of $2.5 million dollars reflecting in a healthy AR and ensured payment from insurance on all procedures by effectively training all in house authorization specialists.
Timeline
Department Director
Mountain Sleep Diagnostics
01.2020 - Current
Director of Operations
COCAR
07.2018 - 01.2020
Cosmetic Surgery Sales/Financial & Surgical Consultant
Grossman Plastic Surgery
05.2014 - 07.2018
Associates - Medical Administration
PIMA Medical Institute
Some College - Criminal Justice
Pueblo Community College
High School Diploma -
Westminster High School
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