Meghana Kasturi

Software Engineer

Legato Health Services & Technologies

Hyderabad, India

10.2017 - 07.2022

Actively involved in interacting with business users, requirement gathering, defining functional and technical specifications
In the service cloud environment, performed the role of salesforce.com developer and administrator in the organization
Also participated in translating and documentation of business requirements into functional requirements
Perform detailed analysis of business and technical requirements and design the solution by customizing various standard objects of salesforce.com (SFDC) and other platform-based technologies like visual force, force.com API
Created the custom fields for salesforce CRM content management
Customized company profile, page layouts, record types, security & access controls and communication templates as per the organization requirements
Worked on eclipse ide with force.com platform for writing business logic in apex programming language
Designed and developed visual force pages based on the business requirements
Developed complex apex batch jobs and changes to the existing jobs for better performance
Used SOQL & SOSL with consideration to governor limits for data manipulation needs of the application using platform database objects
Created case escalation rules to escalate cases automatically if they are not resolved within a certain period, also worked on app-exchange tools for tracking orders
Created formula fields and roll-up summary to validate the information provided by the customer using validation rules
Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes
Implemented salesforce.com web services client using sales force web services API, java, xml and partner WSDL
Exported data from legacy systems and imported into SFDC through an apex data loader for data migration
Created various reports (summary reports, matrix reports, pie charts, dashboards and graphics) and report folders to assist managers to better utilize salesforce as a sales tool and configured various reports and for different user profiles
Automated the entire claims processing workflow, reducing processing time and enhancing data accuracy
Implemented automated approval processes, speeding up approvals and eliminating bottlenecks
Created real-time dashboards and reports for tracking claims metrics, enabling data-driven decisions
Established validation rules to ensure accurate data entry, reducing errors across the claims process
Integrated Salesforce with EHR and billing systems, ensuring seamless data flow and reducing duplication
Customized interfaces to improve user experience and productivity
Implemented robust security protocols to protect sensitive healthcare data, ensuring HIPAA compliance
Led training sessions, achieving high user adoption and maximizing system benefits
Regularly updated the system based on user feedback to meet evolving needs
Managed a smooth deployment and provided ongoing support to ensure system performance