Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Emily Edwards

Clyde,NC

Overview

13
13
years of professional experience

Work History

Lead IT Support Analyst

Haywood Regional Medical Center
Clyde, NC
04.2023 - Current
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Resolved technical issues identifying solutions and providing technical support by phone, email and desktop sharing.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Documented user information, issue details and solutions on service tickets and closed tickets upon resolution.
  • Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.
  • Documented internal processes and support procedures and compiled information into manuals for use in new hire training.
  • Handled password resets, software updates and application issues promptly, escalating critical problems to appropriate resources.
  • Regularly maintained, updated and upgraded software and hardware to maximize uptime.
  • Documented and tracked cases in system, updating details for repeat support requests.
  • Collaborated with internal business partners to determine problem-solving strategies and maintain caller satisfaction.
  • Identified and remedied root causes of system malfunctions.
  • Assessed end-user needs to implement new or modify existing software and systems to achieve IT objectives.
  • Backed up data to prepare for disaster recovery and allow for data restoration.
  • Assisted users with downloading firmware updates and setting up antivirus software.
  • Responded to user inquiries about hardware and software, explaining features and resolving questions.
  • Identified and resolved issues to maintain connectivity and minimize downtime.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Utilized enterprise desktop management tools to remotely assist others and deploy software.
  • Monitored and troubleshot IT infrastructure for operating issues, identifying failures and degradation.
  • Collaborated with cross-functional teams on projects related to analytics initiatives.
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.

Lead Machine Operator

Pactiv Evergreen
Canton, NC
02.2017 - 04.2023
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using OptiVision.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Selected proper cutting tools, calculating parameters to manufacture components and parts.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
  • Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
  • Operated various measurement and quality gauges to inspect pieces after production completion.
  • Measured and inspected finished products for defects and compared to work instructions for accuracy.
  • Oversaw machine operation to identify defects or malfunctions, making adjustments as necessary.
  • Trained and monitored new employees to teach techniques and procedures.
  • Loaded and set up equipment for daily machine operation.
  • Checked raw material levels to maintain adequate stock for upcoming work.
  • Promoted worksite safety by identifying and mitigating hazards.

Lead Machine Operator

Low & Bonar
Enka, NC
08.2011 - 12.2016
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
  • Used bolts, shackles and clamps to connect pulleys and blocks to fixed overhead structures.
  • Measured and inspected finished products for defects and compared to work instructions for accuracy.
  • Oversaw machine operation to identify defects or malfunctions, making adjustments as necessary.
  • Removed and replaced worn machine accessories to keep products within desired tolerances.
  • Read diagrams and work orders to coordinate machine schedule.
  • Trained and monitored new employees to teach techniques and procedures.
  • Loaded and set up equipment for daily machine operation.
  • Checked raw material levels to maintain adequate stock for upcoming work.
  • Promoted worksite safety by identifying and mitigating hazards.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using OptiVision.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
  • Trained new employees in proper safety procedures to minimize accidents with proper behaviors.

Education

Associate of Applied Science - Information Technology

Eastern Gateway Community College
Steubenville, OH
05.2023

Associate of Applied Science - Early Childhood Education

Haywood Community College
Clyde, NC
06.2007

Skills

  • Software Licensing
  • Client Relationship Building
  • Hardware upgrades
  • Cost Analysis
  • Software Installation
  • Mobile Device Management
  • System Configuration
  • Asset Management
  • User Training
  • End-user support
  • Software Updates
  • Device configuration
  • Confidential data management
  • Task Prioritization
  • Project Management
  • Troubleshooting and Maintenance
  • Technical Support
  • Active Directory
  • Help Desk Software
  • Organizational Leadership
  • Customer Support
  • Incident Management
  • Hardware diagnostics
  • Remote Support
  • Onboarding
  • Application installations
  • Application support

Timeline

Lead IT Support Analyst

Haywood Regional Medical Center
04.2023 - Current

Lead Machine Operator

Pactiv Evergreen
02.2017 - 04.2023

Lead Machine Operator

Low & Bonar
08.2011 - 12.2016

Associate of Applied Science - Information Technology

Eastern Gateway Community College

Associate of Applied Science - Early Childhood Education

Haywood Community College

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Emily Edwards