Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
AdministrativeAssistant

Emily Edwards

Lead IT Analyst
Clyde,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proven history of great communication. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • CompTIA Client Pro Certification 3/6/2022
  • CompTIA PC Pro Certification 5/8/2022
  • CompTIA Server Pro 2016: Install and Storage Certification 10/9/2022

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Overview

13
13
years of professional experience

Work History

Lead IT Support Analyst

Haywood Regional Medical Center
Clyde, NC
04.2023 - Current
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Resolved technical issues identifying solutions and providing technical support by phone, email and desktop sharing.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Documented user information, issue details and solutions on service tickets and closed tickets upon resolution.
  • Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.
  • Documented internal processes and support procedures and compiled information into manuals for use in new hire training.
  • Handled password resets, software updates and application issues promptly, escalating critical problems to appropriate resources.
  • Regularly maintained, updated and upgraded software and hardware to maximize uptime.
  • Documented and tracked cases in system, updating details for repeat support requests.
  • Collaborated with internal business partners to determine problem-solving strategies and maintain caller satisfaction.
  • Identified and remedied root causes of system malfunctions.
  • Assessed end-user needs to implement new or modify existing software and systems to achieve IT objectives.
  • Backed up data to prepare for disaster recovery and allow for data restoration.
  • Assisted users with downloading firmware updates and setting up antivirus software.
  • Responded to user inquiries about hardware and software, explaining features and resolving questions.
  • Identified and resolved issues to maintain connectivity and minimize downtime.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Utilized enterprise desktop management tools to remotely assist others and deploy software.
  • Monitored and troubleshot IT infrastructure for operating issues, identifying failures and degradation.
  • Collaborated with cross-functional teams on projects related to analytics initiatives.
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.

Lead Machine Operator

Pactiv Evergreen
Canton, NC
02.2017 - 04.2023
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using OptiVision.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Selected proper cutting tools, calculating parameters to manufacture components and parts.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
  • Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
  • Operated various measurement and quality gauges to inspect pieces after production completion.
  • Measured and inspected finished products for defects and compared to work instructions for accuracy.
  • Oversaw machine operation to identify defects or malfunctions, making adjustments as necessary.
  • Trained and monitored new employees to teach techniques and procedures.
  • Loaded and set up equipment for daily machine operation.
  • Checked raw material levels to maintain adequate stock for upcoming work.
  • Promoted worksite safety by identifying and mitigating hazards.

Lead Machine Operator

Low & Bonar
Enka, NC
08.2011 - 12.2016
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
  • Used bolts, shackles and clamps to connect pulleys and blocks to fixed overhead structures.
  • Measured and inspected finished products for defects and compared to work instructions for accuracy.
  • Oversaw machine operation to identify defects or malfunctions, making adjustments as necessary.
  • Removed and replaced worn machine accessories to keep products within desired tolerances.
  • Read diagrams and work orders to coordinate machine schedule.
  • Trained and monitored new employees to teach techniques and procedures.
  • Loaded and set up equipment for daily machine operation.
  • Checked raw material levels to maintain adequate stock for upcoming work.
  • Promoted worksite safety by identifying and mitigating hazards.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using OptiVision.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
  • Trained new employees in proper safety procedures to minimize accidents with proper behaviors.

Education

Associate of Applied Science - Information Technology

Eastern Gateway Community College
05.2023

Associate of Applied Science - Early Childhood Education

Haywood Community College
06.2007

Skills

  • Software Licensing
  • Client Relationship Building
  • Hardware upgrades
  • Cost Analysis
  • Software Installation
  • Mobile Device Management
  • System Configuration
  • Asset Management
  • User Training
  • End-user support
  • Software Updates
  • Device configuration
  • Confidential data management
  • Task Prioritization
  • Project Management
  • Troubleshooting and Maintenance
  • Technical Support
  • Active Directory
  • Help Desk Software
  • Organizational Leadership
  • Customer Support
  • Incident Management
  • Hardware diagnostics
  • Remote Support
  • Onboarding
  • Application installations
  • Application support

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureWork-life balance

Timeline

Lead IT Support Analyst

Haywood Regional Medical Center
04.2023 - Current

Lead Machine Operator

Pactiv Evergreen
02.2017 - 04.2023

Lead Machine Operator

Low & Bonar
08.2011 - 12.2016

Associate of Applied Science - Information Technology

Eastern Gateway Community College

Associate of Applied Science - Early Childhood Education

Haywood Community College

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Emily EdwardsLead IT Analyst