Eerneisa Boone
Hawthorne,CA
Summary
Proactive Administrative Clerk with extensive experience in data entry, customer communication, and records maintenance. Proven success in safeguarding sensitive information and improving efficiency through organized systems and professional development. Bringing strong time management, confidentiality, and customer service skills to advance in a dynamic administrative role.
Diligent Administrative Clerk seeking new opportunities. Proficient in managing office tasks, coordinating schedules, and supporting team operations. Demonstrated ability to handle multiple responsibilities with efficiency and accuracy.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Timec A Ferrovial Company
08.2024 - 10.2024
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Youth Care Worker
Diomondale Adolescent Care Facility
06.2024 - 09.2024
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
Health Information Management Technician
Long Beach Memorial Medical Center
08.2005 - 05.2024
- Reduced errors in medical records by implementing a thorough review process and providing staff training on documentation practices.
- Actively participated in ongoing professional development opportunities to stay current with industry trends and advancements in technology related to health information management practices.
- Participated in cross-functional committees or workgroups focused on improving overall quality and efficiency within the healthcare organization related to health information management processes.
- Improved efficiency in handling release of information requests by developing an organized tracking system for prompt processing and response times.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Graduate Certificate - Medical Billing And Coding
Maric Career College
Carson, CA10-2003
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Filing systems
- Documentation and Recordkeeping
- Correspondence Preparation
- Records Maintenance
- Customer Service
- Time Management
Certification
- ICD-10-CM/PCS Trainer Certificate– American Health Information Management Association(AHIMA).
- HIPAA Compliance Officer Certification – Supremus Group LLC.
- Compliance Officer Certificate Program–Health Care Compliance Association(HCCA).
Timeline
Administrative Clerk
Timec A Ferrovial Company
08.2024 - 10.2024
Youth Care Worker
Diomondale Adolescent Care Facility
06.2024 - 09.2024
Health Information Management Technician
Long Beach Memorial Medical Center
08.2005 - 05.2024
Graduate Certificate - Medical Billing And Coding
Maric Career College
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