Eesa Sharma
Rowlett
Summary
Dedicated retail professional with a proven ability to enhance customer experiences through exceptional service and team collaboration. Expertise in inventory management and point-of-sale operations to drive efficiency and satisfaction.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Retail Sales Associate
Autozone, Inc.
Rowlett
10.2025 - Current
- Assisted customers in selecting automotive parts and accessories.
- Maintained organized product displays to enhance customer experience.
- Operated point-of-sale system for processing transactions efficiently.
- Provided information on product features and benefits to customers.
- Supported inventory management through restocking and organizing shelves.
- Collaborated with team members to improve store operations daily.
- Handled customer complaints in a professional manner.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Created price tags and merchandise signs for new items.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Customer Service Representative
Big Dash Ice Cream and Pastries
Garland
11.2024 - 07.2025
- Provided friendly and efficient customer service to hundreds of customers in a busy, popular restaurant in Firewheel Shopping Center, ensuring a positive dining experience for all guests.
- Frequently worked until midnight to close the shop, handling end-of-day cash transactions and ensuring the register balanced accurately.
- Carried and served food to tables, maintained the cleanliness of the dining area, and supported kitchen operations when needed.
- Operated Uber Eats and DoorDash systems to process online orders while multitasking between customer interactions and kitchen duties.
- Collaborated with team members to maintain smooth operations during peak hours.
- Recognized as Employee of the Month after only three months for exceptional performance and reliability.
Education
Homeschooled
Rowlett, TXSkills
- Customer service
- Inventory management
- Team collaboration
- Point-of-sale operation
- Cash handling
- Problem resolution
- Time management
- Store opening and closing
- Upselling strategies
- Adaptable under pressure and fast-paced environments
- Basic kitchen and food prep knowledge
- Reliable, punctual, and detail-oriented
Certification
Parts Expert - AutoZone, Inc
Timeline
Retail Sales Associate
Autozone, Inc.
10.2025 - Current
Customer Service Representative
Big Dash Ice Cream and Pastries
11.2024 - 07.2025
Homeschooled