Caitlin McMillan
Lake Zurich,IL
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to expand into new fields where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Après Pastry and Bakery
05.2024 - Current
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.
Babysitter
Donna P
02.2022 - Current
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Lake Zurich High School
Lake Zurich, IL05-2025
Skills
- Strong work ethic
- Customer service
- Team collaboration
- Cash handling proficiency
Timeline
Front of House Employee
Après Pastry and Bakery
05.2024 - Current
Babysitter
Donna P
02.2022 - Current
High School Diploma -
Lake Zurich High School
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