Sonda Moore
Conway,S.C
Summary
Highly motivated individual ready to embark on a new career in the Life and health insurance industry. Looking for a entry level position willing to start from the bottom and work my way up. I have worked independently with the life insurance side but just got license in August for the health side.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Team Associate
Walmart
10.2021 - 08.2022
- I worked as a cashier ringing up customer items with accurately in a timely manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
Customer Service Representative
Sykes Enterprise
05.2020 - 03.2021
- My job was helping customers with logging into their online accounts, checking their account balances, helping them file billing disputes and fraud claims and much more
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Nita Talk
01.2019 - 03.2019
- My job was helping customer install software, password rest issues, how to enter or where to enter information also ordering software and returning software
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Aramark
11.2016 - 09.2018
- My job was payment transaction dealing with meal card, credit card and some cash transaction
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash,and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
Sykes Enterprise
09.2015 - 03.2016
- My job was changing phone plans to meet customer needs, walking customer through how to make payments on phone and setting up payment arrangement on their phone etc…
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Material Handler
Metglas Hitachi Metals
09.1998 - 06.2014
- My jobs running machines as a machine operator and also I worked in the packaging department inspecting and packing products
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Education
Diploma - Medical Billing And Coding Specialist
Ultimate Medical Academy
Tampa, FL03.2011
High School Diploma -
Conway High School
Conway, SC06.1987
Skills
- Detailed oriented
- Type 35 to 40 wpm
- Excellent Communications Skills
Hobbies and Interests
- Singing
- Bowling
References
Available upon request
Certification
- Life and Health
Timeline
Team Associate
Walmart
10.2021 - 08.2022
Customer Service Representative
Sykes Enterprise
05.2020 - 03.2021
Customer Service Representative
Nita Talk
01.2019 - 03.2019
Cashier
Aramark
11.2016 - 09.2018
Customer Service Representative
Sykes Enterprise
09.2015 - 03.2016
Material Handler
Metglas Hitachi Metals
09.1998 - 06.2014
Diploma - Medical Billing And Coding Specialist
Ultimate Medical Academy
High School Diploma -
Conway High School
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