Normandie Kniola
Sales Representative, Communications
Las Vegas,NV
Summary
A meticulous and driven client services Sales Associate with extensive customer service and sales experience. Who has the exceptional ability to help manage client centric and task-driven companies thrive. Consistently recognized for sales performance and excellence in customer service. Equipped with the capability to facilitate all aspects of communications and to support operational functions while working collaboratively with all departments. Committed to exceeding goals and closing sales quickly. Ready to fulfill opportunity and contribute with the Keller Williams team by leveraging operations and equipment knowledge.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Team Lead Sales Associate + Communications
Karma And Luck
Las Vegas, Nevada
10.2018 - 03.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Issued receipts and processed refunds, credits, or exchanges.
- Given responsibility to contact and network with other stores, corporations, and clients.
- Worked closely with District Manager to solve problems, handle customer concerns, and discuss increased monthly goals.
- Report and record projected numbers, data, and specifics to executives daily.
Sales Associate Specialist
Victoria’s Secret
Las Vegas, Nevada
06.2019 - 12.2019
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Logged reports, expenses, receipts and sales documents into digital database.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Level 6 Associate
IN-N-OUT Burger
Las Vegas, Nevada
10.2014 - 02.2019
- Over-exceeding in customer service in a fast-paced environment.
- Given multiple tasks to do in a time- sensitive manner.
- Self-motivated to learn new objectives to reach higher levels within the industry.
- Adapting to problem-solving situations while keeping a friendly and safe environment.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Learned Manager in training and Prep-work tasks in order to provide skilled backup for diverse roles in company.
Education
Associate of Science - Biological and Communication Programs
College Of Southern Nevada
Las Vegas, NV 09.2015 - 05.2019
Diploma - Social And Biomedical Sciences
West Career And Technical Academy
Las Vegas, NV 08.2011 - 06.2015
Skills
Internal communications
Contract negotiations
Time management
Computer software programs
Critical thinking
Verbal and written communications
Detailed Oriented
Reliable and Punctual
Accomplishments
- Awarded "Star of the Month” [2018-2019].
- Awarded to one of the associate out of all the stores who has grown and shown amazing progress within three months since hiring date. Based on the quantity of sales and ADS production they delivered.
- Benefits included one on one training with Divisional Manager, involved in corporate meetings, and tribute in group collaborations for future marketing ideas.
- “Top 5” in Sales
- Awarded in March, April, and July 2019
- Associate must have $20,000 in sales to classify
- “Top 10” in Sales
- Awarded in May, November, December 2019
- Associate must have $15,000 in sales to classify
- Project Development - Collaborated with store sales team in the development of beating last years goal within nine months.
- Supervised and led team of eight staff members.
- Updated and produced a more efficient document and worksheet that stores can record data to resolve past mistakes from reoccurring.
Volunteering
Sunrise Children's Hospital / Pediatrics Volunteer March 2019 - December 2019
Giving principal responsibilities in a highly qualified environment that involved catering to guests with an experience of professionalism and a close trustworthy connection. Given precise instructions hourly while scheduling multiple guests with doctor visits and documenting daily logs. Collaborating with other associates to improve daily routines.
Springs Preserve / Information and Demonstrative Volunteer April 2012 - August 2013
Had to take on many responsibilities and positions with providing customer service and reiterating information to guests and customers. Have to be independent and take initiative on projects that need to be done. Given the responsibility to control many situations alone. Each day was expected to reach a goal and at times collaborate with a team to achieve it.
Timeline
Sales Associate Specialist
Victoria’s Secret
06.2019 - 12.2019
Team Lead Sales Associate + Communications
Karma And Luck
10.2018 - 03.2020
Associate of Science - Biological and Communication Programs
College Of Southern Nevada
09.2015 - 05.2019
Level 6 Associate
IN-N-OUT Burger
10.2014 - 02.2019
Diploma - Social And Biomedical Sciences
West Career And Technical Academy
08.2011 - 06.2015