Avaya IP Office Manager
Alexander Decaney
Technician
McKinney,TX
Summary
Competent Telecommunications Technician bringing four years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Telecom Technician
Technology Installation Services
Fairview, TX
09.2017 - Current
- Installed Avaya IP Office and Partner System Hardware: Connected T1 circuits and POTS lines to the PBX; worked with Service Providers to turn the lines up; installed various hardware typically connected to phone systems (paging speakers, door phones, external ringers); installed server racks, servers, switches, and connected ports to specific end-user locations.
- Extensive Cabling Knowledge: Cabled and surveyed sites to ensure the infrastructure was ready when the new system was cut over; lead teams in cabling small to medium sized businesses; ran Cat5e, Cat6 and Amphenol cable and terminated on various mediums such as 66 blocks and patch panels.
- Provided Exceptional Customer Service: Interacted with clients on a daily basis; troubleshot cabling and software problems and modified PBX programming/connections as necessary; worked with other vendors and companies in teams to implement communication solutions for clients.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Coordinated installation of new users and relocations of existing users.
- Set up networks and computers for business and residential customers.
- Read blueprints and schematics to correctly place equipment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Restaurant Waiter
Pappadeaux
Beaumont, TX
01.2012 - 06.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Computer Science
Lamar University
BeaumontHigh School Diploma -
Hardin Jefferson
Sour Lake Tx 08.2010 - 05.2011
Skills
Equipment monitoring
Troubleshooting systems
Device Installation
System Repair
Network Configuration
Hardware Deployment
Configuring equipment
MS Office
Organization
Software
Timeline
Telecom Technician
Technology Installation Services
09.2017 - Current
Restaurant Waiter
Pappadeaux
01.2012 - 06.2017
High School Diploma -
Hardin Jefferson
08.2010 - 05.2011
Computer Science
Lamar University