Hibo Mukhtar
Seattle,WA
Summary
Self-motivated and enthusiastic worker with experience in many different fields. Bringing forth a proven track record of achievement and a reputation for positive collaboration. Confident, hard working and committed to seeing results in whatever position I am in. Reliable and dedicated to finding a place that will benefit from my
leadership skill set and energetic drive.
Overview
8
8
years of professional experience
Work History
Lead Case Manager
Access Case Management
Seattle, WA
01.2019 - 11.2021
- Responsible to supervise a team of 5-7 case managers
- Monitoring monthly calendar of case manager's activities which relate to mandated client contacts.
- Arrange weekly individual conferences with case managers to monitor and assess caseload organization, management, activity
- Assess clients’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans
- Listen to clients’ concerns and providing counseling or intervention as required
- Following up with discharged clients to ensure they were satisfied with services and they are still in good physical and mental health
Family Resource Manager
Neighborhood House
Seattle, WA
09.2017 - 01.2019
- Maintained positive relationships with families with a customer service orientation, addressing family needs
- Completed and maintained current records ensuring confidentiality
- Assisted in completing required documentation and reports in an accurate and timely manner
- Served as a case manager for families and collaborate with health and family services coordinators
- Attended and managed family engagement events on the weekdays and some weekends and evenings.
Program Director
Somali Community Services
Seattle, WA
08.2015 - 08.2017
- Managed all front office duties optimizing facility workflows and provided comprehensive administrative support
- Planned and coordinated developmentally appropriate programs for school age children
- Supported the director in creating high quality program offerings, and took part in additional duties assigned
- Scheduled and facilitated team meetings to ensure the success of our programs and to enhance program operations
Head Start Assistant Manager
Hope Academy K
Seattle, WA
03.2014 - 08.2015
- Effectively Managed recruitment for our Head Start program
- Performed family and household needs assessment to ensure continuous quality improvement
- Coordinated with teachers and other staff in providing counseling and referral services for students and their families
- Supported a complex and fast paced environment with outstanding attention to detail and customer satisfaction
Education
Bachelors of Arts Med - Anthropology & Global Health
University of Washington
Associate of Arts - undefined
South Seattle College
Certification: Home Care Aid - undefined
Skills
Microsoft Word, Excel, Powerpoint, Outlook 5 years’ experience in Office AdministrationBilingual (Somali and English) Leadership/Motivation/Teamwork Flexible/Reliable/Time management skills Assistance Skilled in the usage of PC Programs Use of Equipment & Phone Systems Communication and Interpersonal Skills
Timeline
Lead Case Manager
Access Case Management
01.2019 - 11.2021
Family Resource Manager
Neighborhood House
09.2017 - 01.2019
Program Director
Somali Community Services
08.2015 - 08.2017
Head Start Assistant Manager
Hope Academy K
03.2014 - 08.2015
Bachelors of Arts Med - Anthropology & Global Health
University of Washington
Associate of Arts - undefined
South Seattle College