Nhi Luong
Houston,USA
Summary
Experienced in helping employees to support customers by developing individual skills, knowledge and engagement in business processes. Focused on maximizing worker efficiency and company revenue through teamwork and motivational leadership. Fluent in English and Vietnamese. Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.
Experienced with financial management and team leadership in complex accounting environments. Utilizes advanced accounting knowledge to streamline processes and enhance financial reporting. Track record of ensuring compliance with regulatory standards and fostering collaborative team culture.
Overview
13
13
years of professional experience
Work History
Accounting
T&T Electric
07.2025 - Current
- Managed and maintained financial records, including the general ledger, accounts payable, and accounts receivable.
- Prepared accurate and timely financial statements
- Part-time
Manager
4 Seasons Lounge
07.2021 - Current
- Hired and managed a team of 20 consisting of cooks, servers and back house staff.
- Reduced restaurant’s annual food and labor costs by 11% through proper budgeting, scheduling and management of inventory.
- Monitored employee performance and developed improvement plans.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Manager
4 Seasons Lounge
08.2019 - 11.2020
- Ensured accurate records and sufficient supplies by conducting weekly inventories of food, beverages, and other materials.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Trained team members in successful strategies to meet operational and sales targets.
Waitress
Kura Revolving Sushi
07.2017 - 07.2018
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Waitress
Window Café
06.2016 - 06.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Brand Representative
Abercrombie Kids
07.2014 - 05.2015
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Brand Representative
Abercrombie & Fitch
12.2012 - 05.2013
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Set up and broke down promotional booths and tents, talked to potential customers for successful promotional events.
Education
Bachelor of Science - Economics
University of Houston
Houston, TX05.2019
Corporate Entrepreneurship Certificate - Business
University of Houston
Houston, TX01.2019
Associate of Arts - Business
Houston Community College
Houston, TX05.2015
High School Diploma - undefined
Hastings High School
Houston, TX06.2012
Skills
- Strategic development
- Business Administration
- Data collection and analysis
- Budgeting
- Staff Management
- Issue resolution
- Employee performance evaluations
- Customer Service
- MS Office
- Time management
- Fluent in English and Vietnamese
Accomplishments
- Regional VASE Medal
- Honor Roll for Asian-American Family Service
- Honor Roll for Language Institute for Newcomers
- In Recognition of Distinction for Outstanding Demonstration of Leadership of Language Institute for Newcomers (LINC).
Languages
Vietnamese
English
Timeline
Accounting
T&T Electric
07.2025 - Current
Manager
4 Seasons Lounge
07.2021 - Current
Assistant Manager
4 Seasons Lounge
08.2019 - 11.2020
Waitress
Kura Revolving Sushi
07.2017 - 07.2018
Waitress
Window Café
06.2016 - 06.2017
Brand Representative
Abercrombie Kids
07.2014 - 05.2015
Brand Representative
Abercrombie & Fitch
12.2012 - 05.2013
Corporate Entrepreneurship Certificate - Business
University of Houston
Associate of Arts - Business
Houston Community College
High School Diploma - undefined
Hastings High School
Bachelor of Science - Economics
University of Houston