Zachery James
Service Manager
Canton,Texas
Summary
Seasoned Service Manager bringing demonstrated safety management and performance optimization skills gained during experience in Shop settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Service Manager
Southern Diesel Repair Dallas
Dallas, TX
01.2017 - Current
- Followed up with customers during and after installations to verify satisfaction.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Service Writer
Southern Diesel Repair Dallas
Dallas, TX
02.2014 - 01.2017
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Consulted with customers to assess service requirements and produce accurate orders.
Education
High School Diploma -
West Mesquite High School
Mesquite, TX 08.2006 - 05.2010
Skills
Customer service management
Timeline
Service Manager
Southern Diesel Repair Dallas
01.2017 - Current
Service Writer
Southern Diesel Repair Dallas
02.2014 - 01.2017
High School Diploma -
West Mesquite High School
08.2006 - 05.2010
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