Efaula Madison

Assistant Manager

Walgreen's Drug Store

04.1996 - 10.2023

Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Created employee schedules to align coverage with forecasted demands.
Developed strategy to increase sales and drive profits.
Reviewed sales and gross profit report to assess company efficiency.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Monitored security to protect employees, customers and property.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Assisted in organizing and overseeing assignments to drive operational excellence.
Defined clear targets and objectives and communicated to other team members.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Set aggressive targets for employees to drive company success and strengthen motivation.
Identified and communicated customer needs to supply chain capacity and quality teams.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Developed detailed plans based on broad guidance and direction.
Leveraged data and analytics to make informed decisions and drive business improvements.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development
Streamlined and monitored quality programs to alleviate overdue compliance activities.