Lisa Wells
Delivery Driver
Boca Raton,FL
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over 20 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
23
23
years of professional experience
Work History
Personal Shopper, Instacart
11.2017 - Current
- Organized efficient trips and routes for maximum hourly rates
- Worked professionally with personnel in multiple stores to consistently meet customer’s needs
- Accurately followed Customer’s instructions to avoid errors and maintain high satisfaction ratings
- Resolved customer issues quickly to recapture the customer’s loyalty and maintain the sale.
Package Delivery Driver
Amazon
Boca Raton, FL
06.2021 - 04.2022
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
- Completed on-time deliveries by choosing best and most efficient routes.
- Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
Seasonal Personal Driver
UPS
Deerfield Beach, FL
11.2021 - 01.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Planned optimal routes based on GPS software and knowledge of local traffic patterns.
- Minimized company liability and risks to loads by obeying traffic laws.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
- Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
- Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
Manager
Star Investments
Miami Gardens, FL
09.2007 - 05.2021
- Increased revenue by enforcing company policies and improving operations
- Manages business accounts by networking and communicating
- Data entry
- Resolved problems, provided open communication, and recommended discipline and termination.
Library Assistant
08.2015 - 05.2019
- Catalogued, shelved, and repaired books to keep materials organized for patron use
- Located books, reference, and other materials within the Dewey decimal library system and coordinated transfers.
Education
Carol City Highschool
Skills
Verbal communication, Microsoft Office, adaptable, detail oriented, multitasking, attention toundefined
Affiliations
Detail-oriented and flexible worker with 5+ years of experience in Microsoft office, sales, and customer
service.
Timeline
Seasonal Personal Driver
UPS
11.2021 - 01.2022
Package Delivery Driver
Amazon
06.2021 - 04.2022
Personal Shopper, Instacart
11.2017 - Current
Library Assistant
08.2015 - 05.2019
Manager
Star Investments
09.2007 - 05.2021
Carol City Highschool
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