Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Efda Dejoie-Thoby

Miami,FL

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Travel Marketing Brand Ambassador

GMR Marketing - Global Headquarters
New Berlin, WI
05.2024 - Current
  • Distributed flyers, brochures, and other materials at promotional events.
  • Gathered customer feedback for product development purposes.
  • Managed relationships with vendors involved in promotional activities.
  • Maintained an up-to-date knowledge base on current industry developments.
  • Provided detailed reports on promotional activities and sales results.
  • Provided customer service support during promotional events or when needed.
  • Increased sales and brand awareness through face-to-face marketing.

Remote Talent Agent and Publicist to Celebrities

DejoieTalents
Miami, FL
07.2021 - 05.2024
  • Participated in brainstorming sessions with other professionals to generate innovative ideas.
  • Researched industry trends and competitors' activities to develop new ideas for content creation.
  • Optimized posts for SEO purposes by researching relevant keywords and hashtags.
  • Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
  • Prepared monthly calendar to manage online content across multiple platforms.
  • Assisted in developing promotional campaigns to increase visibility of client's brand.
  • Developed and maintained relationships with talent, producers, directors, and other industry professionals.

Executive Protection Agent and Admin

BlockEye Security
Miami, FL
01.2022 - 04.2023
  • Conducted pre-travel surveys of sites to be visited by principals in order to identify potential threats or hazards.
  • Provided close protection services to clients while traveling domestically or internationally.
  • Conducted threat assessments and managed security operations for high-profile individuals.
  • Ensured compliance with applicable laws and regulations regarding executive protection services.
  • Negotiated contracts with vendors providing equipment or services related to executive protection operations.
  • Responded quickly and effectively in emergency situations using appropriate tactics.
  • Inspected vehicles used for transport of principals for mechanical issues or tampering attempts.
  • Managed armed escorts when necessary for the safe transport of principals.
  • Facilitated communication between clients, support staff, and law enforcement personnel when required.

Police Officer Recruit

Atlanta Police Department
Atlanta, GA
02.2020 - 10.2020
  • Observed routine safety practices when handling firearms and other dangerous weapons.
  • Developed relationships with members of the community to build trust and understanding between law enforcement and residents.
  • Participated in training exercises designed to improve skills related to patrol duties.
  • Greeted visitors, answered inquiries, and provided information regarding departmental services.
  • Completed rigorous physical fitness training to meet and exceed military standards.
  • Participated in field training exercises, applying theoretical knowledge in outdoor, realistic scenarios.

Remote Customer Support

Chewy.com
Miami, FL
01.2017 - 12.2019
  • Provided exceptional customer service by responding to inquiries in a timely, accurate, and professional manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided ongoing support and supervision to a team of associates in the customer service department.
  • Followed up with customers after completion of a job ensuring satisfaction with quality of service provided.
  • Tracked progress toward meeting targets related to customer service goals or objectives.

Education

Bachelor of Science - Criminal Justice

University of Phoenix
Tempe, AZ
10-2025

Certificate of Completion - Surgical Technology

Health Tech Academy
Miami, FL
12-2023

Associate of Arts - Criminal Justice

University of Phoenix
Tempe, AZ
05-2021

Skills

  • Customer Engagement
  • Revenue Generation
  • Brand Awareness
  • Sales
  • Remote Work
  • Marketing
  • Social Media Management
  • Business Growth
  • Customer Support
  • Help Desk Support
  • Client Confidentiality
  • Situational Awareness
  • Firearms proficiency
  • Incident Reporting
  • Email Etiquette

Languages

creole
Limited
French
Elementary
English
Full Professional

Timeline

Travel Marketing Brand Ambassador

GMR Marketing - Global Headquarters
05.2024 - Current

Executive Protection Agent and Admin

BlockEye Security
01.2022 - 04.2023

Remote Talent Agent and Publicist to Celebrities

DejoieTalents
07.2021 - 05.2024

Police Officer Recruit

Atlanta Police Department
02.2020 - 10.2020

Remote Customer Support

Chewy.com
01.2017 - 12.2019

Bachelor of Science - Criminal Justice

University of Phoenix

Certificate of Completion - Surgical Technology

Health Tech Academy

Associate of Arts - Criminal Justice

University of Phoenix
Efda Dejoie-Thoby