Efetabore Wilson
Oak Park
Summary
Results-driven professional with extensive experience in customer service and team leadership. Demonstrated success in enhancing team performance and exceeding customer satisfaction through innovative problem-solving and effective communication.
Overview
24
24
years of professional experience
Work History
Warhouse OMP
Meijer Distribution
Lansing
08.2001 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
Front End Team Lead
Krogers Grocery Store
Holt
10.2006 - 02.2012
- Supervised front-end operations and team performance at a major grocery retailer.
- Trained staff on customer service techniques and cash handling procedures.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Ensured compliance with coding standards, best practices and guidelines.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Coordinated scheduling and workflow to ensure efficient store operations.
- Implemented best practices for checkout processes to enhance customer experience.
- Conducted regular team meetings to communicate updates and foster teamwork.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Delegated work to staff, setting priorities and goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Computed balances, totals or commissions to support accounting team.
Education
High School Diploma -
Michigan State University
East Lansing, MISkills
- Customer service excellence
- Team leadership
- Cash management
- Data analysis
- Conflict resolution
- Inventory management
- Time management
- Training and development
- Communication skills
- Problem solving
- Decision making
- Adaptability to change
- Creative thinking
- Clerical support
- Collaboration skills
- Team building
- Organizational skills
- Public speaking
- Dependability and responsibility
- Computer proficiency
- Microsoft Office expertise
- Teamwork and collaboration
- Recordkeeping
- Verbal communication skills
- Basic mathematics
- Analytical thinking
- Networking strategies
- data management
Timeline
Front End Team Lead
Krogers Grocery Store
10.2006 - 02.2012
Warhouse OMP
Meijer Distribution
08.2001 - 05.2025
High School Diploma -
Michigan State University