Efia Lee
Glenside,PA
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Willis Towers Watson
08.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Child Caregiver
Rasi McGowan
07.2018 - 03.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
Cashier
The Fresh Grocer
02.2019 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Science - Nursing Expected To Graduate in June 2025
Community College of Philadelphia
Philadelphia, PA06.2025
Parkway Center City High School
Philadelphia, PA06.2022
Skills
- Care Planning
- Social and Academic Development
- Child Behavior Modification
- Cash Counting Machine Operations
- Staff Training
- Product Knowledge
- Issue Resolution
- Till Counting
- Guest Inquiries
- Cash Register Systems
Timeline
Customer Service Representative
Willis Towers Watson
08.2023 - 10.2023
Cashier
The Fresh Grocer
02.2019 - 01.2022
Child Caregiver
Rasi McGowan
07.2018 - 03.2023
Associate of Science - Nursing Expected To Graduate in June 2025
Community College of Philadelphia
Parkway Center City High School