Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Denton

Jonesboro,AR

Summary

Organized LPN with experience providing skilled care to diverse patient populations. Compassionate professional with great engagement skills. Prioritize tasks and maintains accurate documentation. I am an organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Sonic
10.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.

LPN

NEA Baptist Memorial Hospital
10.2018 - 10.2022
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.

LPN

William J. Bulkley, M.D
04.2015 - 10.2018
  • My job requirements include bringing patients to exam rooms and asking initial exam questions, assisting with in office surgeries using sterile technique, scheduling surgeries, procedures, and calling insurance companies to precert surgeries and other procedures like sleep studies and CT scans
  • Also sending in prescriptions, effectively communicating with the providers of the office as well as other office staff members
  • Cleaning and sterilizing instruments using an autoclave, stocking rooms, and direct patient care is also required of the nurse at the current position I hold.

Tech

NEA BAPTIST Women’s Clinic
04.2012 - 01.2014
  • My job required me to work up charts, stock rooms, bring patients to the exam room, collect vital signs, communicate with the doctor and other healthcare staff about patients, and contact other healthcare office to schedule appointments.

CNA

Trumann Health and Rehabilitation
07.2009 - 03.2012
  • My job required me to provide help with daily care for patients including: bathing, toileting, making beds, assisting with meals, and help with any task patients needed assistance with.

Education

Arkansas State University

Skills

  • EMR Systems
  • Multi-Tasking and Prioritization
  • ADLs Assistance
  • Chronic Disease Management
  • Wound Care
  • Patient Triaging
  • Direct Patient Care
  • Epic Systems
  • Patient Assessments
  • Breathing Treatments
  • Immunization Administration
  • Medication Dispensing
  • Behavioral Assessment
  • Critical Thinking
  • HIPAA Protocols
  • Care Planning
  • Time Management
  • Licensed Practical Nurse
  • Charting and Recording
  • Caregiving Skills
  • Active Listening
  • Patient Management
  • Documenting Vital Signs
  • Quality Assessments

Timeline

Customer Service Representative

Sonic
10.2022 - Current

LPN

NEA Baptist Memorial Hospital
10.2018 - 10.2022

LPN

William J. Bulkley, M.D
04.2015 - 10.2018

Tech

NEA BAPTIST Women’s Clinic
04.2012 - 01.2014

CNA

Trumann Health and Rehabilitation
07.2009 - 03.2012

Arkansas State University

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Kelly Denton