Joanna Long
Ridgeley,WV
Summary
Looking to join a growing entrepreneurial organization as part of the Executive team. Customer-oriented CNA with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Friendly and accurate bank teller experienced in a very busy drive-thru setting in Downtown Cumberland, MD. Excellent customer service experience determined to help solve members needs. Self taught on specialty hair updos. Have experience doing three weddings and multiple proms/homecomings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Highmark Health
Ridgeley, WV
02.2023 - 06.2023
- Provid policy and service information
- Answered general questions
- Assisted customers with a warm and professional attitude
- Managed client records
- Gave benefit quotes to members
- Help members to better understand their insurance
- Data entry
- Investigated claims for members with concerns
- Typing experience
Medical Assistant
UPMC Western Maryland
Cumberland, MD
06.2022 - 11.2022
- Patient check in/out
- Answer phones/respond to voice messages
- Scheduling
- Completing prior authorizations
- Referral completion
- Vital signs
- Prescription refill requests
- Schedule patients for upcoming tests
- ECW trained
- Greet patients with a warm welcome
- Documenting
- Was CPR/BLS certified (expired)
- Trained in meditech
Bank Teller
First Peoples Community FCU
Cumberland, MD
09.2021 - 05.2022
- Have good customer service
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashiers checks and money orders
- Assisted clients with questions and concerns about their accounts
- Cashing bonds
- Helped clients open and close checking accounts and savings accounts
- Completing daily ATM fills and activities
- Work experience with very busy drive thru
- Maintained Daily Cash drawer, CDM, and ATM balances
- Opened and closed drive-thru branch, maintaining all safes were accurate with money
CNA - Certified Nursing Assistant
Western Maryland Health System
Cumberland, MD
06.2018 - 09.2021
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs
- Recorded vitals and communicated with physicians to provide health updates
- Completed data entries in charts and log books to document clients' progress with accuracy
- Advocated for establishment of healthier lifestyle practices to achieve optimal wellness
- Maintained patient hygiene by giving bedpans, urinals, baths and shaves
- Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships
- Typing quickly while documenting patient status in meditech
Education
Cosmetology
Allegany College of Maryland
Cumberland, MDNursing Licenses
Potomac State College
High School Diploma - Pre-nursing
Frankfort High School
01.2017
Skills
- COOKING
- RELATIONSHIP BUILDING
- PATIENT EDUCATION
- INFECTION CONTROL
- MAINTENANCE
- Certified Nursing Assistant
- CNA
- Cna Certified
- Caregiving
- Heavy Lifting
- Home Care
- Vital Signs
- Customer service
- Typing
- EMR Systems
- Team Work
- Reliability
- Problem-solving
- Flexibility
- Patient Care
- Medical terminology
- Insurance verification
- Cash handling
- Hospital experience
- EMR systems
- Cash register
- Vital signs
- Food handling
- Communication skills
- Specialty Hair
Certification
CRNA, 2021, WV
Timeline
Customer Service Representative
Highmark Health
02.2023 - 06.2023
Medical Assistant
UPMC Western Maryland
06.2022 - 11.2022
Bank Teller
First Peoples Community FCU
09.2021 - 05.2022
CNA - Certified Nursing Assistant
Western Maryland Health System
06.2018 - 09.2021
Cosmetology
Allegany College of Maryland
Nursing Licenses
Potomac State College
High School Diploma - Pre-nursing
Frankfort High School