MADELYNN (MADI) GOTT
Springfield,MO
Summary
Committed job seeker with a proven track record of consistently meeting company needs through organized practices. Skilled in thriving under pressure, adapting to new situations and challenges, and effectively enhancing the organizational brand. Dependable and successful in the field, prioritizing attention to detail and maintaining a proactive mindset. Continuously seeking opportunities to improve processes and workflows for the benefit of the team. Conscientious, hardworking, and excelling at multitasking in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Walmart
07.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Digital Grocery
Walmart
04.2023 - 07.2024
- Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
- Contributed to positive team dynamics with strong communication skills and a collaborative attitude.
- Reduced product spoilage by closely monitoring expiration dates and rotating stock as needed.
Trainer
McDonalds
12.2020 - 04.2023
- Conducted assessments, identifying skill gaps and tailoring training solutions.
- Developed engaging training materials by collaborating with subject matter experts.
- Improved employee retention with comprehensive onboarding programs.
- Enhanced team performance for increased productivity through targeted training sessions.
Education
Bachelor Of Science - Communication Sciences And Disorders
Missouri State University
Springfield, MOHigh school diploma - HiSet
OTC
Springfield, MO01.2023
Skills
- Catering
- Cooking Experience
- Cooking
- Food Service
- Staff training
- Kitchen Experience
- Food Preparation
- Employee Orientation
- Restaurant Experience
- Retail experience
- Retail
- POS
- Cash Handling
- Hospitality
- Computer skills
- Organizational skills
- CPR
- First aid
- Typing
- Customer service and assistance
- Interpersonal and written communication
- Computer Handling
- Employee Training
- Positive Attitude
- Professionalism
- Computer Skills
- Written Communication
- Excellent Communication
- Attention to Detail
- Microsoft forms
- Microsoft planner
- Verbal communication
- Scheduling and planning
- Customer service
- Scheduling
- Scheduling appointments
- Excel spreadsheets
- Valid Driver's license
- Spreadsheet management
Certification
Driver's License - Valid
Assessments
- Work motivation, Proficient,2023-01-23, Level of motivation and discipline applied toward work
- Cooking skills: Basic food preparation, Proficient,2023-01-23, Preparing food, using cooking equipment, and converting ingredient measurements
- Retail customer service, Proficient,2023-01-23, Responding to customer situations in a retail setting
- Customer focus & reliability, Proficient,2023-01-23, Tendency to be reliable, dependable, and act with integrity at work
- Work ethic & conscientiousness, Proficient,2023-01-23, Responding to customer situations with sensitivity
- Customer focus & orientation, Proficient,2023-01-23, Tendency to be reliable, dependable, and act with integrity at work
- Customer focus, Proficient,2023-01-23, Identifying and resolving common customer issues
- Food safety, Proficient,2023-01-23, Knowledge of proper food and equipment handling safety measures
Timeline
Customer Service Representative
Walmart
10.2024 - Current
Cashier
Walmart
07.2024 - 10.2024
Digital Grocery
Walmart
04.2023 - 07.2024
Trainer
McDonalds
12.2020 - 04.2023
High school diploma - HiSet
OTC
Bachelor Of Science - Communication Sciences And Disorders
Missouri State University
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