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Summary
Dynamic customer service professional with a proven track record at Taco Bell, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I excel in high-pressure environments, ensuring satisfaction and repeat business. My attention to detail and adaptability contribute to successful team collaboration and efficient operations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Taco Bell Restaurant
10.2014 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Custodian
Denver Public Schools
02.2018 - 02.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Moved furniture for cleaning and set up for special events.
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Cash handling
- Customer service excellence
- Attention to detail
- Cleaning expertise
- Food handling
- Team collaboration
- Sanitation
- Multitasking and organization
- Cooking
- Cleaning and organization
- Kitchen organization
- Cooking techniques
Languages
Spanish
Native or Bilingual
Timeline
Custodian
Denver Public Schools
02.2018 - 02.2019
Customer Service Representative
Taco Bell Restaurant
10.2014 - 02.2024