Nicole Herrera
Des Moines,IA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable, hardworking, and dedicated individual looking to join a great company and be a great asset to your team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mom's Meals, a PurFoods Company
Des Moines, IA
09.2023 - Current
- Answer phones, place/modify orders
- Verify orders, deliveries, and time frames
- Inbound and outbound welcome calls
Patient Service Representative
Optum
Irving, TX
10.2020 - 09.2023
- Answer phones, schedule appointments, leave messages for clinic, contact clinic staff for patients and medical staff, confirm appointments, submit referral request and medicine request.
Patient Care Technician
UnityPoint Health
Des Moines, IA
09.2017 - 07.2020
- Assist patients with daily living activities, take patients vitals, assist nurses with patients care, chart in patients electronic chart I & O's every 4-8hours, walks, and any other activity's completed.
Member service care rep
Nationwide
Des Moines, IA
01.2016 - 01.2017
- Answer incoming phone calls, assist members with their accounts (add/delete coverage and with payments), explanation of account, redirect phone calls, research information on members accounts, return phone calls with explanations of findings
Education
Associate in surgical technology -
DMACC
01.2012
Skills
- EMR Systems
- Medical Office Experience
- Medical Scheduling
- Epic
- Computer Skills
- Insurance Verification
- HIPAA
- Clerical Experience
- Microsoft Word
- Typing
- Microsoft Access
- Customer service
- Windows
- EMR systems
- Data entry
- Microsoft Outlook
- Experience working with students
- Organizational skills
- Spanish (some)
- Active listening
- Clerical
- Time Management
- Computers
- Data Entry
- Customer Service
Certification
CPR Certification
Timeline
Customer Service Representative
Mom's Meals, a PurFoods Company
09.2023 - Current
Patient Service Representative
Optum
10.2020 - 09.2023
Patient Care Technician
UnityPoint Health
09.2017 - 07.2020
Member service care rep
Nationwide
01.2016 - 01.2017
Associate in surgical technology -
DMACC
CPR Certification
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