Efigenia Lucky Moscoso Corona
Hollis,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.
Overview
2
2
years of professional experience
Work History
Customer Service,
Office
Queens, NY
07.2020 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Receptionist
Facialcare
Jamaica, NY
09.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Education
High School Diploma -
John Bowne High School
Flushing, NY07.2019
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Active Listening
- Microsoft Office
- Good listening skills
- Responsible
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service,
Office
07.2020 - 01.2022
Receptionist
Facialcare
09.2019 - 05.2020
High School Diploma -
John Bowne High School
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