Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Efrain Delgado

SAN ANTONIO,TX

Summary

Accomplished Transaction Specialist IV with over a decade at JPMorgan Chase Bank, excelling in transaction monitoring and leading teams with adeptness. Demonstrated expertise in payment processing and data management, significantly enhancing operational efficiency. Skilled in sales support, ensuring seamless service delivery and customer satisfaction. Proven leadership in guiding teams towards achieving exceptional results.

Overview

15
15
years of professional experience

Work History

Transaction Specialist IV

JPMorgan Chase Bank
12.2008 - 08.2023

2008 - 2009

Mortgage Customer Service - Assisted customers with obtain copies of their paperwork to helping them understand their escrow.


2009 - 2010

Claims Representative - Helped customers file claims for fraudulent transactions on their accounts.


2010 - 2011

Kana Customer Service - Assisted customers thru email with any inquiries about their bank accounts.


2011 - 2023

Transaction Specialist IV - Processed legal orders from domestic to foreign orders. Assisted our attorneys in obtaining information and documents needed. As a Transaction Specialist IV I was the second in charge for my team. I answered questions and was in charge of my team when our manager was gone.

Education

High School Diploma -

Alamo Memorial High School
Alamo, TX
05.2004

Skills

  • Transaction monitoring
  • Payment Processing
  • Sales Support
  • Data Management

Accomplishments

I was able to earn multiple awards for having no errors on the cases I processed. I never had a loss for the bank as I was able to read the orders accurately.

Languages

Spanish
Native or Bilingual

Timeline

Transaction Specialist IV

JPMorgan Chase Bank
12.2008 - 08.2023

High School Diploma -

Alamo Memorial High School

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Efrain Delgado