Efrain Garcia
Laredo
Summary
Dynamic trucking company owner with a proven track record at Gr Force LLC, excelling in strategic planning and conflict resolution. Expert in logistics coordination and inventory management, I successfully improved operational efficiency and cultivated strong client relationships, driving business growth and enhancing service quality.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Trucking Company Owner
Gr force llc
Laredo
02.2021 - Current
- Collaborated with marketing team on branding strategies for products and services offered.
- Resolved conflicts between employees or customers by providing sound solutions that met everyone's needs.
- Directed research efforts related to product design or customer service improvements.
- Participated in strategic planning sessions regarding long-term goals for growth of the company.
- Interviewed, trained and supervised employees.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved company's quality and productivity by streamlining systems and processes.
- Monitored inventory levels and ordered necessary supplies when needed.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Freight Forwarder
Palos garza
Laredo
02.2019 - 01.2021
- Inspected cargo prior to loading onto vessels or other modes of transport ensuring safety standards are met.
- Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
- Ensured accurate completion of all required paperwork including bills of lading, commercial invoices, packing lists, insurance certificates.
- Reviewed invoices for accuracy and prepared billing documents for clients.
- Organized destination-specific storage and delivery processes.
- Paid taxes, duties and insurance fees based on different freight types.
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
- Created reports on shipment status for customers and management review.
Truck Dispatcher
Set logis plus
Laredo
03.2017 - 01.2019
- Analyzed operational data to identify trends and areas for improvement.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Arranged for repairs to restore service and schedules.
- Addressed questions, problems or requests for service or equipment.
- Ordered supplies or equipment to issue to personnel.
- Documented services performed, operations information, and dispatch details in system.
- Coordinated with warehouse staff to ensure smooth transition of goods from storage to transportation.
- Mentored junior team members and managed employee relationships.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Analyzed data such as traffic conditions, road closures or hazardous weather conditions when planning routes for drivers.
Oilfield Floorhand
Halliburton
Laredo
01.2016 - 03.2017
Swift Yard Shift Manager
Swift Transportation
Laredo
01.2013 - 01.2016
- Organized special events such as holiday sales or promotional campaigns.
- Implemented cost-control measures to maintain budgetary guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Assisted in resolving escalated customer service issues in a timely manner.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Planned and developed new operation processes to innovate and stay competitive.
- Evaluated and assessed personnel to identify potential candidates for promotion.
Forklift Operator
Dicex International
Laredo
01.2011 - 01.2013
- Checked expiration dates on products prior to stocking shelves or shipping out orders.
- Tied and secured loads to prevent shifting or damage to items.
- Tracked materials moved for stocking purposes and to complete logs for management.
Education
Associate of Applied Science - Business
Laredo Community College
Laredo, TX03-2017
Skills
- Inventory management
- Logistics coordination
- Operational analysis
- Employee training
- Conflict resolution
- Customer service
- Strategic planning
- Compliance management
- Business growth
- Marketing expertise
- Drilling operations
- Quality control
Languages
English
Full Professional
Spanish
Professional
Certification
- Forklift
- Food handler
- Technician
Timeline
Trucking Company Owner
Gr force llc
02.2021 - Current
Freight Forwarder
Palos garza
02.2019 - 01.2021
Truck Dispatcher
Set logis plus
03.2017 - 01.2019
Oilfield Floorhand
Halliburton
01.2016 - 03.2017
Swift Yard Shift Manager
Swift Transportation
01.2013 - 01.2016
Forklift Operator
Dicex International
01.2011 - 01.2013
Associate of Applied Science - Business
Laredo Community College