Efrain Guerrero
Business Development Manager
Phoenix,AZ
Summary
Professional with 10+ years in the customer service and sales industry. Seeking to leverage my skills to bring professional and effective leadership with the organization while applying problem-solving skills. As a bilingual leader with the ability to quickly assimilate to new processes utilizing analytical and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My goal is to become an asset to the organization.
Overview
1
1
Language
8
8
years of post-secondary education
13
13
years of professional experience
Work History
Business Development Consultant
AAA Smart Home Security
Tempe, AZ
02.2020 - Current
- Arranged potential retail strategies for organization retail locations, cultivated relationships, and followed through all service needs.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Interview and Onboard Vendor Agents for Campaign
- Facilitated training both virtual and in person for AAA Branch Out Initiative.
- Facilitated training for onboarding new hire inside sales agents
- Conducted daily lead activities to including huddles, call reviews and performance development
- Negotiated agreements and closed sales with new and existing members including commercial property management
- Devised business plan outlining concise and actionable targets and sales goals for retail engagement.
- Reviewed member concerns and recommended appropriate changes to supervisors.
- Subject Matter Expert for Sales and Products
Residential Sales Consultant
AAA Smart Home Security
Tempe, AZ
08.2018 - 02.2020
- Ability to design comprehensive systems for both residential & commercial clients
- Ability to asses risk and place appropriate systems
- Understanding and experience with several systems in existing clients homes for security, fire, CCTV, and automation needs
- Up to date with new technology as it comes to market to keep clients informed with the best options.
- Experienced in creating and maintaining networking opportunities
- Motivated self-starter to meet deadlines
- Developed new business and managed new and existing clients.
Bank Operations Specialist
State Farm Bank
Tempe, AZ
10.2013 - 08.2018
- Process all outgoing and incoming, foreign and domestic wire transfers for State Farm Bank.
- Responsible for processing and posting of incoming and outgoing domestic and international wire transfers requested by phone, fax or email
- Provide telephone customer service as necessary to account holders with wire transfer requests, wire investigations and general wire transfer inquiries
- Responsible for internal audit activities to ensure record keeping is accurate for annual audits completed
- Awareness of and compliance with internal policies and procedures that are in place to ensure regulatory requirements associated with position
- Strong analytical skills and attention to detail in order to oversee general ledger accounts by monitoring entry preparation and reconciling accounts daily
- Bank Secrecy Act responsibilities including identifying and reporting suspicious activity to management and performing an Office of Foreign Assets Control (OFAC) review
- Identify and resolve opportunities that arise in order to provide efficient and personalized services to customer and business partners alike
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Handled various accounting transactions.
Asset Protection Specialist
Walmart Stores Inc
El Mirage, AZ
06.2010 - 09.2013
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations.
- Controlled reduction of loss inventory by protecting company assets.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
Education
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Grand Canyon University, Phoenix, Arizona
04.2013 - 05.2017
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Dysart High School, El Mirage, Arizona
08.2000 - 05.2004
Skills
Ethical Conduct
Professionalism
Leadership
Good Judgement Decision
Evidence Collection
Communication
Auditing
Creative Problem Solving
Quality Assurance
Asset Protection
Corporate Communication
Documentation
Microsoft Office Products - Current
Timeline
Business Development Consultant
AAA Smart Home Security
02.2020 - Current
Residential Sales Consultant
AAA Smart Home Security
08.2018 - 02.2020
Bank Operations Specialist
State Farm Bank
10.2013 - 08.2018
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Grand Canyon University, Phoenix, Arizona
04.2013 - 05.2017
Asset Protection Specialist
Walmart Stores Inc
06.2010 - 09.2013
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Dysart High School, El Mirage, Arizona
08.2000 - 05.2004