EFRAIN LOPEZ
West Palm Beach,FL
Summary
Punctual Delivery Driver offering several years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs, and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record. Dependable and service-focused delivery driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over several years delivers energetic approach to meeting expectations.
Overview
17
17
years of professional experience
Work History
Customer Service, Medical Equipment Delivery Drive
Elite Medical Supply
West Palm Beach, Florida
02.2010 - Current
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Notified customers of delays to decrease calls to support.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Ensured accurate completion of all paperwork associated with deliveries.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Valet Parking Supervisor
Hotel Sandra Palace
Palm Beach, Florida
01.2008 - 03.2010
- Supervised daily operations of the valet parking service, including scheduling and assigning tasks.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Positioned and removed barricades to open or close parking areas.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Developed strategies to maximize efficiency of the valet operation while minimizing costs associated with labor and materials.
- Reported unusual or unsafe situations to security for immediate attention.
- Performed regular inspections of vehicle fleet to ensure compliance with safety regulations.
- Provided support and guidance to new hires during the onboarding process.
Education
Associate of Arts - Culinary
Culinary Institute of America
Florida01-2005
Skills
- Retail sales customer service
- Customer service understanding
- Customer Service Recovery
- Inbound customer service
- Customer service improvement
- Call center customer service
- Customer service and care
- Reliable customer service
- Customer service delivery
- Delivers exceptional customer service
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service, Medical Equipment Delivery Drive
Elite Medical Supply
02.2010 - Current
Valet Parking Supervisor
Hotel Sandra Palace
01.2008 - 03.2010
Associate of Arts - Culinary
Culinary Institute of America
Similar Profiles
Omar FimbresOmar Fimbres
Driver at Elite Roofing SupplyDriver at Elite Roofing Supply
Jack SiscoJack Sisco
IT Support Engineer at Elite Roofing SupplyIT Support Engineer at Elite Roofing Supply
Ivan CanoIvan Cano
Warehouse Worker/Delivery Driver at Elite Supply PartnersWarehouse Worker/Delivery Driver at Elite Supply Partners