Efrain Rivera Cortes
Summary
Customer service professional skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly associate adept at working in diverse retail, health and customer service environments.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
16
16
years of professional experience
Work History
Patient Care Technician (PCT)
Davita Inc.
Eynon, PA
04.2024 - 11.2024
- Managed patient care for up to 13 patients per shift, ensuring timely medication administration and monitoring vital signs.
- Collaborated with medical team to develop individualized care plans for patients, resulting in increase in patient satisfaction.
- Demonstrated exceptional communication skills by effectively relaying patient information to healthcare team, resulting in improvement in care coordination.
- Utilized critical thinking skills to identify and address patient needs promptly, leading to reduction in emergency room visits.
- Assisted nurses with various treatments, such as IVs, blood draws, and wound care.
- Maintained a clean and safe patient environment.
- Provided compassionate care to patients in end-of-life situations.
Store Supervisor
Walgreens Inc
Scranton, PA
02.2022 - 01.2024
- Led a team associates, achieving an increase in sales revenue.
- Trained and developed new hires, leading to a decrease in employee turnover rate.
- Streamlined inventory management processes, reducing excess inventory costs.
- Assisted in the development of store layout and design.
- Managed the day-to-day operations of the store, including scheduling, staffing, and customer service.
- Conducted regular store audits to ensure compliance with company policies and procedures.
SSDA Clerk-PSE
USPS
Bronx, NY
11.2018 - 12.2019
- Responsible to open station on time and receive the mail delivered to be processed and scan every package received to maintain an accurate tracking information for customers.
- Built client rapport to ensure consistent satisfaction and a loyalty.
- Manage cash register and credit or debit transactions.
- Assisted with financial audits by providing documentation and information as required.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Implemented workflow improvements that enhanced overall productivity within the office environment.
Assistant Store Manager
Metro Pcs
Bronx, NY
04.2015 - 10.2018
- Managed 16 sales personnel by coaching and training them on methods for handling various aspects of sales, complicated issues and difficult customers.
- Analyzed operational metrics to identify trends and drive continuous improvement initiatives.
- Facilitated regular team meetings to foster communication and address challenges proactively.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Developed sales strategies that increased foot traffic and improved overall store performance.
- Managed employee schedules, balancing labor costs with peak business demands effectively.
Assistant Manager
Claro Wireless
San German, PR
09.2008 - 02.2015
- Use POS to maintain company database with essentials accounts and sales information.
- Collaborated with team members to streamline inventory management processes, reducing errors.
- Analyzed sales data to identify trends, driving targeted marketing initiatives for key products.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Mentored junior staff, fostering professional development and enhancing team performance.
Education
High School Diploma -
Eugenio Maria de Hostos
Mayaguez, PR12-1996
Skills
- Fluent bilingualism
- Ordering supplies
- Safety compliance
- Inventory
- POS Software
- Engaging with diverse customers
- Adaptable and flexible
- Exceeding customer expectation
- Active listening
- Data entry
- Critical thinking
- Team leadership
- Time management
LANGUAGES
Spanish: Native
Timeline
Patient Care Technician (PCT)
Davita Inc.
04.2024 - 11.2024
Store Supervisor
Walgreens Inc
02.2022 - 01.2024
SSDA Clerk-PSE
USPS
11.2018 - 12.2019
Assistant Store Manager
Metro Pcs
04.2015 - 10.2018
Assistant Manager
Claro Wireless
09.2008 - 02.2015
High School Diploma -
Eugenio Maria de Hostos