Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Hi, I’m

Efrain Sierra

Tampa,FL

Summary

Marketing-conscious Sales Consultant offering background in landing lucrative business opportunities for Industry companies. Highly knowledgeable expert in Product or Service. Engaging and pleasant personality maintaining existing customer accounts while penetrating new target markets.

Analytical Sales Consultant offering extensive experience in business development, product promotion and sales. Proficient in conducting market research, evaluating market needs and monitoring sales targets.

Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Overview

8
years of professional experience

Work History

AST Financial

Inbound Call Center Agent
12.2020 - 10.2022

Job overview

  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed over 100 calls per day.

Comcast

Xfinity/ Sales Consultant
08.2017 - 12.2020

Job overview

  • Exceeded monthly and annual sales goals by 20%
  • Assisted customers with their cable, internet and phone bills
  • Educated customers on promotional deals and exclusive customer perks
  • Completed equipment set up and returns in-person and via customer service phone line.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Supported clients with business analysis, documentation and data modeling.
  • Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

Best Buy /Connected

Sales Associate
05.2015 - 04.2017

Job overview

  • Exceeded monthly and annual sales by 10%
  • Daily interaction with customers that ensured their home and mobile needs were being met effectively
  • Name employee of month twice by exceeding sales goals and producing superior sales initiatives.
  • Greeted customers and offered assistance for increased customer satisfaction
  • Utilized customer feedback to improve product offerings

Walmart

Electronics Sales Associate
11.2014 - 05.2015

Job overview

  • Integral member of Electronics Sales team responsible for providing exceptional customer service and overseeing inbound inventory shipments
  • Assisted with maintaining efficient checkout processes.
  • Increased electronics sales by 10%
  • Applied knowledge of electronics products to educate prospects and customers
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

Essex County College
Newark, NJ

Associate's Degree from Communications
04.2028

University Overview

Winnetonka High School
Kansas City, MO

High School Diploma
05.2015

University Overview

Skills

  • Efficiency and productivity
  • Strategic Selling
  • Mobility Devices
  • Sales Expertise

Accomplishments

Accomplishments
  • Ranked #3 in region for 2020.
  • Successfully launched Xfinity mobile in 2017.

Additional Information

Additional Information
  • JANUARY , 2013 - MAY 2015

Timeline

Inbound Call Center Agent
AST Financial
12.2020 - 10.2022
Xfinity/ Sales Consultant
Comcast
08.2017 - 12.2020
Sales Associate
Best Buy /Connected
05.2015 - 04.2017
Electronics Sales Associate
Walmart
11.2014 - 05.2015
Essex County College
Associate's Degree from Communications
Winnetonka High School
High School Diploma
Efrain Sierra