Princess Mae Omania
Davao ,Philippines
Summary
Dedicated inbound call center agent with proven ability to efficiently resolve customer inquiries and enhance satisfaction. Strong work ethic and technical proficiency in CRM tools ensure compliance and effective service delivery.
Overview
1
1
year of professional experience
Work History
Inbound Call Center Agent
Ibex Global Solutions
Davao City
10.2024 - Current
- Handled inbound calls, addressing customer inquiries and resolving issues efficiently.
- Delivered high-quality service, ensuring compliance with company policies and procedures.
- Collaborated with team members to enhance customer satisfaction and streamline processes.
Education
High School Diploma -
Tagum City National Comprehensive High School
Tagum City04-2020
Skills
Strong work ethic
Empathy and patience
Inbound phone calls
Prioritizing tasks during high-volume periods
Familiarity with CRM tools and call center software (eg, Avaya, Genesys)
Timeline
Inbound Call Center Agent
Ibex Global Solutions
10.2024 - Current
High School Diploma -
Tagum City National Comprehensive High School