Summary
Overview
Work History
Education
Skills
References
Timeline
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Hanna Hamilton

Englewood,FL

Summary

Results-driven Customer Service Worker with over 5 years of experience in optimizing customer interactions and ensuring high satisfaction rates. Demonstrated expertise in managing multiple computer processes with precision and a keen attention to detail. A strong advocate for workplace safety, contributing to enhanced team collaboration and a notable increase in on-time project completions.

Overview

7
7
years of professional experience

Work History

Inbound Call Center Agent

Exceltelemessaging
Venice, FL
06.2023 - Current
  • Managed phone communication, ensuring proper redirection to relevant departments.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Ensured smooth information exchange between patients, doctors and other medical staff.

Data Entry Clerk

Adecco
Frankfort, KY
03.2022 - 06.2022
  • Identified discrepancies between source documents and entered data.
  • Adjusted settings for format, page layout and line spacing.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.

Call Center Customer Service Agent

Crown Services Inc.
Frankfort, KY
09.2021 - 03.2022
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Greeted customers warmly when they called into the call center.
  • Maintained strong call control and quickly worked through scripts to address problems.

Bar Attendant

Frisch's Big Boy
Frankfort, KY
07.2018 - 03.2022
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Removed and disposed of bags from trash receptacles in and around bar area.
  • Engaged with customers to build relationships; creating a positive atmosphere for guests and co-workers alike.
  • Monitored temperatures of refrigerators and freezers containing salad bar items to ensure proper storage conditions were maintained at all times.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
  • Ensured that all beverages were prepared correctly following company recipes.
  • Ensured compliance with local health department regulations at all times.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Education

Associate of Arts - Arts

Bluegrass Community And Technical College
Lexington, KY
12-2024

Associate of Science - Science

Bluegrass Community And Technical College
Lexington, KY
12-2024

High School Diploma -

George Rogers Clark High School
Winchester
08-2016

Skills

  • Call handling
  • Empathy and patience
  • Strong work ethic
  • Stress tolerance
  • Cross-selling and upselling
  • Complaint resolution
  • Account updating
  • Sales
  • Data Entry
  • Typing (Speed and Accuracy)
  • Dispatching
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Customer Service Excellence
  • Strong Communication Skills
  • HIPAA Compliance Knowledge

References

References available upon request.

Timeline

Inbound Call Center Agent

Exceltelemessaging
06.2023 - Current

Data Entry Clerk

Adecco
03.2022 - 06.2022

Call Center Customer Service Agent

Crown Services Inc.
09.2021 - 03.2022

Bar Attendant

Frisch's Big Boy
07.2018 - 03.2022

Associate of Arts - Arts

Bluegrass Community And Technical College

Associate of Science - Science

Bluegrass Community And Technical College

High School Diploma -

George Rogers Clark High School

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