Arlene Bethell
Savannah,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Inbound Call Center Agent
One MCI
Savannah, GA
10.2024 - Current
- Answered incoming customer calls regarding products and services, providing information, troubleshooting issues, and resolving complaints.
- Escalated more difficult calls to supervisors as needed.
- Accepted inbound calls and reached out to connect with customers in need of service and support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Maintained strong call control and quickly worked through scripts to address problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
ROOM ATTENDANT & SUPERVISOR - HOUSEKEEPING
SLEEP INN & MAINSTAY
SAVANNAH, GA
02.2022 - 11.2023
- Inspect all clean guestrooms making sure rooms are cleaned to the establishment standards
- Order supplies for housekeeping
- Assist in the Laundry Department
- End of Month Inventory for housekeeping
- Clean checkouts and service occupied rooms
- Assist in other duties that were given to me
ROOM ATTENDANT - HOUSEKEEPING
MOTEL 6
SAVANNAH, GA
08.2021 - 02.2022
- Clean checkouts and service guest-occupied rooms
- Stock maid trolley
- Ensures that rooms are cleaned to the establishment standards
SALES CLERK
JOHN BULL LTD
, BAH
11.2012 - 11.2015
- Minor repairs (sizing watches & changing watch bands)
- Preparing customer work order
- Preparing and shipping watches for factory repairs
- Cashing & Customer service
STATEMENT'S OFFICER
CIBC BANK
, BAH
08.2009 - 08.2011
- Completion of daily, weekly and monthly customer statements
- Preparation and dispatch of customer notices
- I was sorting and filing cancelled checkes
ROOM ATTENDANT HOUSEKEEPING
THE REEF HOTEL, ATLANTIS PARADISE
, BAH
12.2007 - 12.2008
- Ensures that all guestrooms are cleaned to the establishment standards
- Stocks maid trolley
- Clean check out and occupied rooms
SALES CLERK
FAMILY WHOLESALE LTD
, BAH
06.2006 - 02.2007
- Preparing daily summaries for nightly deposits
- Merchandising
- Cashing & Customer Service
SALES EXECUTIVE & ROMANCE DIRECTOR
SEASHELLS WEDDINGS LTD
, BAH
06.2002 - 06.2006
- Sales & Marketing
- Wedding Coordinator
- Clerical Sales
SALES CLERK
WATCH REPAIR DEPT, JOHN BULL
, BAH
03.2001 - 06.2002
- Minor repairs (sizing watches & changing watch bands)
- Preparing customer work order
- Preparing and shipping watches for factory repairs
- Cashing & Customer service
RECEPTIONIST
MUNDY TOURS TRAVEL AGENCY
, BAH
06.1997 - 06.2002
- Answer the phone promptly and direct incoming calls to the correct sales agents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Assigning customers to available agents
- Ordering office supplies
- Display of travel brochures
Education
HIGH SCHOOL -
MANGROVE CAY HIGH SCHOOL
ANDROS, BAH06-1994
Skills
- Complaint resolution
- Providing customer support
- Script adherence
- Call Center Customer Service
- Inbound phone calls
- Answering questions
- Call handling
Timeline
Inbound Call Center Agent
One MCI
10.2024 - Current
ROOM ATTENDANT & SUPERVISOR - HOUSEKEEPING
SLEEP INN & MAINSTAY
02.2022 - 11.2023
ROOM ATTENDANT - HOUSEKEEPING
MOTEL 6
08.2021 - 02.2022
SALES CLERK
JOHN BULL LTD
11.2012 - 11.2015
STATEMENT'S OFFICER
CIBC BANK
08.2009 - 08.2011
ROOM ATTENDANT HOUSEKEEPING
THE REEF HOTEL, ATLANTIS PARADISE
12.2007 - 12.2008
SALES CLERK
FAMILY WHOLESALE LTD
06.2006 - 02.2007
SALES EXECUTIVE & ROMANCE DIRECTOR
SEASHELLS WEDDINGS LTD
06.2002 - 06.2006
SALES CLERK
WATCH REPAIR DEPT, JOHN BULL
03.2001 - 06.2002
RECEPTIONIST
MUNDY TOURS TRAVEL AGENCY
06.1997 - 06.2002
HIGH SCHOOL -
MANGROVE CAY HIGH SCHOOL
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