Shinale King
Chicago,IL
Summary
Personable, friendly and solution-oriented Customer Service Agent / Aide with over 14 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management, and sales. Dedicated to customer loyalty and satisfaction. I also go under my motto " The Customer is Always Right " handling issues/ concerns under company policy and protocol .
Overview
5
5
years of professional experience
Work History
Inbound Call Center Agent
Chicago Lighthouse For the Blind & Deaf
Chicago, IL
11.2022 - 01.2024
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Performed outbound calls when required by contacting existing or potential customers.
- Assisted customers in navigating websites or mobile applications when necessary.
- Consulted with customers to resolve service and billing issues.
- Offered resolutions to de-escalate calls and solve customer issues.
- Updated customer contact information in company database systems.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Answered inbound calls to provide information, answer questions or discuss payment options.
Activity Aide
Westwood Manor Nursing Rehablitation
Chicago , IL
09.2018 - 09.2019
- Kept detailed records of each participant's progress throughout the program .
- Documented individual progress toward meeting treatment goals.
- Promoted socialization among the elderly by facilitating interactive games and engaging conversations.
- Assisted with planning and implementing activities for elderly residents, including art classes, music therapy, and physical exercise.
- Worked with participants to develop skills needed for independent daily living.
- Supported positive socialization within groups and activities to promote respect among participants.
- Helped participants enjoy activities while ensuring adherence to protocol.
Education
High School Diploma -
Al Raby School / Community Environment
Chicago, IL05-2009
Skills
- Call Handling
- Strong Work Ethic
- Stress Tolerance
- Cross-Selling and Upselling
- Customer Service
- Data Entry
- Customer Relationship Management
- Payment Processing
- Delivery Tracking
- Quality Control
- Communicating With Clients
- Providing Customer Support
- Verbal and Written Communication
- Problem-Solving Skills
- Call Control Skills
- Working with Psych Patients
- Inbound Phone Call Management
- Data Gathering
Timeline
Inbound Call Center Agent
Chicago Lighthouse For the Blind & Deaf
11.2022 - 01.2024
Activity Aide
Westwood Manor Nursing Rehablitation
09.2018 - 09.2019
High School Diploma -
Al Raby School / Community Environment
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