KATHLEEN ASSMANN
Greenville,SC
Summary
Seasoned customer service representative seeking to leverage expertise while delivering outstanding customer support and solutions. Proven track record in troubleshooting, relationship-building and resolving issues through exceptional communication and service.
Overview
10
10
years of professional experience
Work History
Inbound Call Center Agent
Spectrum (Charter Communication LLC)
Simpsonville, SC
11.2023 - Current
- Establish and maintain a high level of customer satisfaction, professionalism, and courtesy during all sales transactions.
- Educate customers on product features and benefits, effectively positioning offerings to align with customer needs.
- Effectively sell products and services to prospective customers and maximize revenue from existing customers.
- Acquire and demonstrate thorough knowledge of competitors pricing and products for effective comparisons.
- Cultivate lasting customer relationships by providing exceptional service while earning trust through consistent, positive interactions.
Administrative Assistant
Find Great People Staffing
Greenville, SC
04.2023 - 10.2023
- Scanned documents and converted paper files to digital format.
- Answered phones and routed calls accordingly.
- Scheduled seasonal maintenance requests for customers.
Customer Service Representative
Godshall Recruiting Staffing
Greenville, SC
10.2022 - 03.2023
- Managed over 50 inbound customer calls per day courteously and professionally.
- Actively listened to customers and handled setting up service and taking payments for the water company.
- Built relationships with customers to gain trust and provide beneficial resolutions.
Health Insurance Coordinator
Elite Integrated Therapy Centers
Greenville, SC
12.2021 - 08.2022
- Verified health insurance benefits and communicated coverage to staff and patients.
- Obtained prior authorizations working with various insurance types.
Customer Service Representative
Morley Companies
Greenville, SC
05.2021 - 12.2021
- Dedicated and loyal customer service representative that constantly upheld the Blue Cross Blue Shield expectations for every member and provider call.
- Worked remote handling on average over 50 incoming calls per day.
- Researched, processed, and resolved member and provider questions about health insurance, benefits, and claims.
- Handled more complex inquiries or issues by using follow-up tools to research or forwarded to other departments for resolution.
Cashier
Walgreens
Greenville, SC
04.2020 - 04.2021
- Operated cash register for cash, check, and credit card transactions.
Customer Service Representative
DriversEd.com
Canyon Lake, CA
09.2014 - 08.2019
- Worked remote handling inbound and outbound call volume.
- Sold and scheduled driving lessons for teens and mature adults in a call center environment.
- Contacted new leads and followed up on existing customers to cultivate new business and sales.
- Used scheduling system to set up driving lessons.
- Utilized computer based inbound/outbound program to handle over 60 calls per day.
- Met monthly goals on a metrics system and multiple times increased sales by 10% above target goal.
Education
Associate’s Degree - Sociology
Riverside City College
Riverside, CASkills
- Call handling
- Building rapport
- Verbal and written communication
- Answering questions
- Call controlling
- Resolving issues
- Professional phone voice
- Communicating with clients
Timeline
Inbound Call Center Agent
Spectrum (Charter Communication LLC)
11.2023 - Current
Administrative Assistant
Find Great People Staffing
04.2023 - 10.2023
Customer Service Representative
Godshall Recruiting Staffing
10.2022 - 03.2023
Health Insurance Coordinator
Elite Integrated Therapy Centers
12.2021 - 08.2022
Customer Service Representative
Morley Companies
05.2021 - 12.2021
Cashier
Walgreens
04.2020 - 04.2021
Customer Service Representative
DriversEd.com
09.2014 - 08.2019
Associate’s Degree - Sociology
Riverside City College
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