Efrain Steven Lazu

Sole proprietor Owner and Operator Of Online Retail Selling Platform On EBay.com and Shopify

• Conferred with customers to understand needs and finalize purchase orders.
• Built and enhanced relationships with clients to boost revenue.
• Maintained client records and information in customer database.
• Maintained inventory levels by ordering supplies when needed.
• Managed customer accounts, including billing and collections.
• Generated reports summarizing sales activities, profits and losses, cash flow.

• Oversaw banquet setup, coordination, and breakdown for events, adhering to client specifications.
• Enforced company policies and effectively responded to staff grievances.
• Collaborated with cross-functional teams to improve service processes, contributing to a more cohesive work environment.
• Delivered exceptional guest service by promptly addressing inquiries and resolving issues, enhancing overall customer satisfaction.

• Organized catering events from start to finish including setup, serving, breakdown and cleanup.
• Engaged in light physical activity such as carrying trays or moving furniture during banquet setups.
• Resolved customer complaints promptly in a professional manner while maintaining company policies.
• Managed cash register operations efficiently by ringing up orders quickly and accurately.
• Greeted guests, provided seating and menus, and answered questions about menu items.
• Maintained cleanliness of dining areas by wiping down tables, chairs, and other surfaces.
• Provided exceptional customer service throughout the guest experience with a friendly attitude.
• Monitored inventory levels of supplies such as condiments, napkins, utensils, and restocked accordingly.
• Instructed guests on available amenities, important locations and upcoming events.
• Fostered relationships with customers through casual conversation to create a positive atmosphere.
• Welcomed customers to property and offered immediate assistance with needs.
• Handled alcohol service for guests over age of 21.
• Responded promptly to guest inquiries and resolved issues to maintain high service standards.