Efrem T Brhane
Los Angeles,United States
Summary
Dedicated professional with over 8 years of diverse experience in customer service, education, office administration, and healthcare support by taking training in several healthcare facility in United States and Addis Ababa Ethiopia. Proven track record of delivering exceptional customer experiences, managing multiple responsibilities efficiently, and maintaining high safety standards. Recently certified as a Nursing Assistant with CPR/AED certification. Fluent in multiple languages with strong communication and problem-solving skills.
Overview
9
9
years of professional experience
3
3
Certification
Work History
Customer Service Representative
Chevron Gas Station
02.2025 - Current
- Process customer transactions accurately using POS systems and handle cash/credit payments
- Provide exceptional customer service by greeting customers professionally and addressing inquiries
- Maintain inventory levels through restocking merchandise and monitoring product displays
- Ensure compliance with safety protocols while monitoring fuel pump operations
- Maintain clean and organized work environment following health and safety standards
Office Assistant
Simple Accounting and Tax Service
01.2025 - 05.2025
- Managed multi-line phone system, directing calls to appropriate departments and personnel
- Organized and maintained client files, ensuring confidential document security
- Coordinated appointment scheduling and calendar management for accounting staff
- Performed administrative tasks including data entry, document scanning, and report printing
- Supported daily office operations while maintaining professional client interactions
Elementary School Teacher
Debresina Junior School
01.2017 - 12.2018
- Developed and implemented age-appropriate lesson plans aligned with curriculum standards
- Created inclusive classroom environment promoting student engagement and academic growth
- Conducted student assessments and provided constructive feedback to support learning objectives
- Collaborated with parents and administrative staff to address student developmental needs
- Maintained accurate student records and progress reports
Education
Diploma - Marine Biology
Massawa College of Marine Science and Technology
09.2018
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Entry and Database Management
- Point of Sale (POS) Systems
- Multi-line Phone Systems
- Basic Computer Applications
- File Management Systems
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Resolved product issue through consumer testing.
Certification
- Certified Nursing Assistant (CNA) | 2025 Los Angeles Technology Center
- CPR and AED Certification | 2025 American Heart Association
- Certified Nursing Assistant ( CNA ) / 2024 Afro – Florida Vocational School Addis- Ababa Ethiopia
CORE COMPETENCIES
- Customer Service Excellence
- Office Administration
- Data Entry & File Management
- Healthcare Support
- Safety Compliance
- Multi-tasking & Time Management
- Phone & Email Communication
- Cash Handling & POS Systems
- Teaching & Training
- Problem Resolution
ADDITIONAL QUALIFICATIONS
- Multilingual communication abilities
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Flexible schedule availability including weekends and holidays
Languages
Amharic
Full Professional
Tigrigna
Full Professional
Timeline
Customer Service Representative
Chevron Gas Station
02.2025 - Current
Office Assistant
Simple Accounting and Tax Service
01.2025 - 05.2025
Elementary School Teacher
Debresina Junior School
01.2017 - 12.2018
Diploma - Marine Biology
Massawa College of Marine Science and Technology
Similar Profiles
Alexandra ColonAlexandra Colon
Chef at Chevron Gas StationChef at Chevron Gas Station
Jyoti JyotiJyoti Jyoti
Cashier at Chevron Gas StationCashier at Chevron Gas Station
Alice PreetAlice Preet
Assistant Store Manager at Chevron Gas StationAssistant Store Manager at Chevron Gas Station
Mahilet MengistuMahilet Mengistu
CNA at Beverly Hills Rehabilitation centerCNA at Beverly Hills Rehabilitation center
Kristiane TeskeraKristiane Teskera
Assistant Manager of Operations at Rockstar Living Enterprise & JetSetHospitality & 8250 Sunsest Blvd. & Supreme Enterprise Holding, LLC. & MAC 1 Holdings, LLC.Assistant Manager of Operations at Rockstar Living Enterprise & JetSetHospitality & 8250 Sunsest Blvd. & Supreme Enterprise Holding, LLC. & MAC 1 Holdings, LLC.