Efren Aviles-Giles
Lancaster
Summary
PTCB-certified Lead Pharmacy Technician with over two years of experience in retail pharmacy at CVS Health. Expertise in inventory management, immunization support, and patient counseling. Proven skills in venipuncture and insurance claim resolution. Clinical background includes ICU experience and medication administration.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Lead Certified Pharmacy Technician
CVS Health
Lancaster
12.2023 - 11.2025
- Supervised daily pharmacy operations and workflow management.
- Assisted pharmacists with patient consultations and medication reviews.
- Managed inventory levels and ordered pharmaceutical supplies as needed.
- Processed insurance claims for prescriptions filled at the pharmacy.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Mixed pharmaceutical preparations according to written prescriptions.
- Identified potential drug interactions between multiple medications prescribed to patients.
- Answered phone calls from customers seeking advice about their medications and insurance claims.
- Received incoming shipments of drugs from wholesalers or manufacturers.
- Administered FLU and COVID-19 vaccines to patients, following safety protocols.
Nurse
Centro Médico Lic. Adolfo López Mateos
Mexico
08.2022 - 09.2023
- Administered medications (oral, IV, IM).
- Supported ADLs including bathing, feeding, transferring.
- Conducted lab sampling and rhythm analysis.
- Provided emergency interventions.
- Served as translator.
- Administered vaccines and provided ICU care.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
Education
Bachelor of Science - Nursing
Universidad Tecnológica De México
Mexico, ME05.2023
Skills
- Medical Terminology
- Customer relationship management
- Immunization Support
- Venipuncture
- Case Management
- Health Education
- Inventory Management
- Insurance Claims
- Crisis Intervention
- Team Leadership
- HIPAA Compliance
- Prescription processing
Certification
Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB), June 2024
Languages
Spanish, C2 - Bilingual/Proficient
Timeline
Lead Certified Pharmacy Technician
CVS Health
12.2023 - 11.2025
Nurse
Centro Médico Lic. Adolfo López Mateos
08.2022 - 09.2023
Bachelor of Science - Nursing
Universidad Tecnológica De México