Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deborah Santiago

Charlotte,NC

Summary

Experienced pharmacy technician with expertise in customer service, prescription processing, inventory management, and patient care. Transitioned from cashier to certified lead pharmacy technician at CVS Pharmacy, demonstrating adaptability in medication handling, insurance verification, and inventory control. Seeking opportunities to contribute further to pharmacy operations and patient wellness.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lead Certified Pharmacy Technician

CVS Pharmacy
Charlotte, NC
03.2016 - Current
  • Transitioned from cashier to pharmacy technician, to certified lead technician. Developing expertise in prescription processing, medication handling, and inventory control
  • Assist pharmacists in verifying and preparing prescription medications for patients
  • Maintain accurate inventory records, monitor stock levels, and ensure timely restocking of medications and supplies
  • Process insurance claims, handle prior authorizations, and maintain accurate patient records
  • Ensure compliance with pharmacy regulations and secure drug storage
  • Provided excellent customer service as a lead, assisting with transactions and inventory management. Ensuring workflow meets our patients needs.

Customer Service Manager

Walmart Super Center
Charlotte, NC
11.2007 - 02.2016
  • Managed customer service operations and trained staff to uphold service excellence
  • Resolved customer concerns, ensuring a high level of satisfaction

Education

Certified Pharmacy Technician - Pharmacy

National Healthcareer Association
Charlotte, NC
02-2026

Clinical Medical Assisting - undefined

Southeastern Medical Institute
Charlotte, NC
01-2017

Office Information Specialist - undefined

Central Piedmont Community College
Charlotte, NC
01-2005

Skills

  • Certified pharmacy technician (cpht)
  • Order verification
  • Pharmacy Compliance
  • Pharmacy and customer records management
  • Drug inventory control
  • Customer Service
  • Patient Education
  • Medical terminology
  • Pharmacy software proficiency
  • FDA and HIPAA compliance
  • Manual and automated medication dispensing
  • Drug classification
  • Pharmaceutical calculations
  • Insurance verification
  • Sterile technique
  • Drug storage procedures
  • Safe chemical handling
  • Interpreting and processing medication orders
  • Quality assurance and control
  • Prescription filling and labeling
  • Team collaboration
  • Prioritization and organization
  • Detail-oriented
  • Task prioritization
  • Staff leadership

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Lead Certified Pharmacy Technician

CVS Pharmacy
03.2016 - Current

Customer Service Manager

Walmart Super Center
11.2007 - 02.2016

Clinical Medical Assisting - undefined

Southeastern Medical Institute

Office Information Specialist - undefined

Central Piedmont Community College

Certified Pharmacy Technician - Pharmacy

National Healthcareer Association