Efren Barrera
HVAC
Houston,TX
Summary
Experienced HVAC Technician and Sales Associate with a background in both technical and customer-facing roles. Proficient in HVAC installation, troubleshooting, and maintenance with hands-on experience in both commercial and residential projects. Strong customer service skills with a proven ability to handle sales inquiries, quotes, and service issues. Bilingual in English and Spanish, with expertise in Windows and mobile operating systems.
Overview
4
4
years of professional experience
Work History
Counter Sales
Century A/C Supply
02.2023 - Current
- Provide excellent customer service by preparing quotes, invoices, and processing orders through phone, fax, and in person.
- Handle sales transactions including credit card, cash, and check payments while verifying customers credentials.
- Resolve customer inquiries regarding product and service information through research and troubleshooting.
- Assist warehouse staff in pulling and preparing sold products, utilizing automated machinery to ensure efficient processes.
- Perform cycle counting and manage daily deposits according to the branch's operational schedule.
- Maintain the professional appearance of the showroom, warehouse, and surrounding grounds.
- Ensure customer satisfaction by addressing issues and providing timely solutions.
HVAC Technician
Blue Box
07.2021 - 02.2023
- Performed HVAC maintenance and repairs, identifying risks and providing preventive solutions for equipment.
- Led on-the-job training for new technicians, providing guidance on maintenance procedures and service standards.
- Managed daily logs and maintenance records, ensuring accurate documentation of all service activities.
- Ensured compliance with service protocols and customer requirements during all stages of job execution.
- Responded to customer queries, providing technical support and troubleshooting assistance.
A/C Installer
E & J
11.2020 - 03.2021
- Installed commercial A/C systems in coordination with a team of installers, following detailed instructions from the lead technician.
- Utilized hand tools and electrical equipment to complete installations according to project specifications.
- Conducted heavy lifting and manual labor, including transporting equipment and materials to installation sites.
Education
EPA - HVAC
Fortis Institute
Houston 05.2001 -
Skills
HVAC troubleshooting and repair
A/C system installation (commercial and residential)
Electrical wiring and component testing
Customer service and sales support
Bilingual: English and Spanish
Proficient with Windows, iOS, and Android operating systems
Sales and marketing methods
Blueprint and schematic reading
Timeline
Counter Sales
Century A/C Supply
02.2023 - Current
HVAC Technician
Blue Box
07.2021 - 02.2023
A/C Installer
E & J
11.2020 - 03.2021
EPA - HVAC
Fortis Institute
05.2001 -
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