Efren Cleto

• Supervise daily security operations and maintain a strong leadership presence for security staff on shift.

• Conduct uniform inspections and ensure officers maintain professional appearance and compliance with company standards.

• Handle employee coaching, disciplinary actions, attendance issues, and performance concerns when necessary.

• Coordinate with staff and emergency personnel during incidents and safety situations.

• Ensure all officers follow post orders, safety procedures, and company policies.

• Managed security communications and dispatch operations for multiple
high-profile locations in a fast-paced environment.
• Monitored CCTV systems, alarms, and access control systems to maintain
safety and security operations.
• Assisted employees, guests, and vendors with professionalism while
addressing security concerns and emergencies.
• Created and managed employee access credentials, visitor access, and
key control procedures.
• Responded to incidents, medical emergencies, and safety concerns while
maintaining calm and effective communication.
• Maintained accurate daily logs, incident reports, and activity
documentation.
• Utilized security platforms including Genetec, Slack, Workday, Envoy,
and Mandiant.

• Supervised security officers and maintained daily shift operations at
assigned properties.
• Conducted roll calls, uniform inspections, and post inspections to
ensure professionalism and policy compliance.
• Assisted with employee discipline, coaching, and training to improve
officer performance and accountability.
• Conducted interior and exterior patrols to ensure the safety of
guests, staff, and property.
• Responded to incidents, disturbances, and emergency situations while
maintaining professionalism and calm communication.
• Delivered strong customer service by assisting guests, visitors, and
employees with questions and concerns.
• Completed incident reports, shift logs, and communicated operational
updates with management.