Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Hi, I’m
Destiny Hicks
Philadelphia,PA
Summary
Overview
9
years of professional experience
Work History
Securitas Security
Security Supervisor
12.2023 - 02.2025
Job overview
- Prepared and submitted reports to keep management informed of security activities and developments.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Responded swiftly to security incidents and effectively resolved security issues.
- Supervised team of [Number] security personnel during shift.
Securitas Security
Security Supervisor
04.2020 - 01.2023
Job overview
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
B.C.M Solutions
Security Guard
06.2017 - 06.2019
Job overview
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Sears Holdings Corporation
Customer Service Representative
09.2015 - 01.2016
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Strawberry Mansion High School
High School
01.2013
University Overview
Strawberry Mansion High SchoolPhiladelphia, PA
Basic Studies from basic studies
University Overview
E. Washington Rhodes High SchoolPhiladelphia, PA
High School
01.2012
University Overview
Skills
- Safety and security procedures
- Patrol operations
- Daily incident reporting
- Skilled in conflict resolution
- Personnel supervision
- Access control
- Surveillance
- Site visits
- Surveillance systems
- CPR and child CPR training
- Security training
- Incident reports
Additional Information
Additional Information
Skills: Customer Service, Data Entry, Organized Team Player, Active Listener, Professional AttitudeTimeline
Security Supervisor
Securitas Security
12.2023 - 02.2025
Security Supervisor
Securitas Security
04.2020 - 01.2023
Security Guard
B.C.M Solutions
06.2017 - 06.2019
Customer Service Representative
Sears Holdings Corporation
09.2015 - 01.2016
Strawberry Mansion High School
Basic Studies from basic studies
E. Washington Rhodes High School
High School
Strawberry Mansion High School
High School
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