Efren Esparza
Trophy Club,TX
Summary
Military veteran with a strong work ethic and proven ability to meet organizational needs through consistent and organized practices. Seeking entry-level position in Data Science or Business Analytics to leverage analytical skills and adaptability. Demonstrated success in high-pressure environments, quickly mastering new skills and contributing effectively as an autonomous worker.
Overview
4
4
years of professional experience
Work History
Enterprise Service Desk Technician
Applied Computer Technologies, Inc.
Remote, TX
01.2025 - Current
- Delivered Tier I technical support for 1,000+ users across FEMA facilities, resolving issues related to email accounts, network access, VPN, VOIP, and mobile device configurations.
- Utilized PowerShell scripts to automate routine account management tasks and analyze user permission inconsistencies within Active Directory
- Assisted with backup and recovery tasks, and performed software patching across FEMA’s internal systems, using Azure for cloud-based service management.
Server Repair Technician
SMS InfoComm
Grapevine, TX
05.2024 - 07.2024
- Conducted data-driven diagnostics and troubleshooting on enterprise-level servers, analyzing performance logs to identify and resolve system failures.
- Interpreted and documented data logs to detect fault symptoms, providing actionable insights for preventive maintenance and system optimization.
- Inspected hardware components, including motherboards and server infrastructure, to assess physical damage and recommend solutions based on findings.
Satellite Communications System Supervisor
U.S. Army Signal Corps
Torii Station, Okinawa
05.2021 - 05.2024
- Analyzed satellite performance data and frequency models to plan and coordinate regional operations across Southeast Asia.
- Supervised, trained, and deployed a 12-person communications team, applying performance metrics and readiness data to support high-impact missions.
- Oversaw and maintained accountability for $12M in secure communications and tactical systems, using inventory and compliance data to increase deployment effectiveness.
Education
Bachelor of Science - Management Information Systems And Data Analytics
Colorado State University-Global Campus
Fort Collins, CO01-2025
Skills
- TS/SCI - 2027
- CompTIA Security - 2025
- Google Data Analytics - 2024
- SQL
- RStudio
- SAS
- PowerShell
- Azure
- Tableau
- Cybersecurity
- Equipment and Systems Maintenance
- Critical Thinking
Timeline
Enterprise Service Desk Technician
Applied Computer Technologies, Inc.
01.2025 - Current
Server Repair Technician
SMS InfoComm
05.2024 - 07.2024
Satellite Communications System Supervisor
U.S. Army Signal Corps
05.2021 - 05.2024
Bachelor of Science - Management Information Systems And Data Analytics
Colorado State University-Global Campus