Efren Gonzalez
Cranston,RI
Summary
Dynamic leader with a proven track record at each job, enhancing operations and customer satisfaction through continuous improvement and effective problem-solving. Skilled in project management and staff development, consistently exceeding sales targets and fostering high-performing teams. Achieved significant growth by leveraging operations management and active listening skills, demonstrating a results-driven approach with a focus on achievements.
Overview
22
22
years of professional experience
Work History
General Manager of Operations
Laundry Capital
07.2022 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Warehouse General Manager
GoPuff
08.2020 - 03.2022
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Territory Manager - Sales and Service
Filta of Providence
07.2013 - 08.2020
- Conducted market research to identify emerging trends and inform strategic decision-making within the organization.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Exceeded quarterly sales targets consistently by utilizing strong negotiation skills to close deals effectively.
- Expanded territory coverage by identifying new business opportunities and implementing effective sales strategies.
- Implemented creative solutions for addressing customer concerns, ultimately increasing overall satisfaction ratings.
- Negotiated prices, terms of sales and service agreements.
General Manager
Planet Fitness Gym
11.2011 - 05.2013
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed multiple locations and a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established comprehensive employee training programs to develop skills, improve productivity, to create a succession line for these locations.
Cashier/Stocker
Bonneau’s Gas Station
07.2008 - 11.2011
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Crew Supervisor
PDM Landscaping
07.2007 - 07.2008
- Maintained accurate records of crew attendance, hours worked, and task assignments for efficient payroll processing.
- Improved customer and employee experience with bilingual abilities.
- Learned all aspects of landscaping including Irrigation systems, plant maintenance, and design
Director of Art Department
Boys and Girls Club
04.2002 - 09.2007
- Enhanced member safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing members health and safety at all times.
- Assisted in the organization of extracurricular activities, resulting in an increased variety of options for members to participate in.
- Collaborated with colleagues to develop creative activities for members leading to increased engagement and enjoyment.
Education
Business And Marketing
Santa Rosa Jr College
Santa Rosa, CASkills
- Operations Management
- Staff Development
- Business Analysis
- Logistics Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Paperwork Processing
- De-Escalation Techniques
- Account Management
- Office equipment proficiency
- Conflict Mediation
- Stock management
- Product Promotion
- Brand representation
- Sales closing
- Shipping and Logistics
- POS systems expert
- Project management abilities
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager of Operations
Laundry Capital
07.2022 - Current
Warehouse General Manager
GoPuff
08.2020 - 03.2022
Territory Manager - Sales and Service
Filta of Providence
07.2013 - 08.2020
General Manager
Planet Fitness Gym
11.2011 - 05.2013
Cashier/Stocker
Bonneau’s Gas Station
07.2008 - 11.2011
Crew Supervisor
PDM Landscaping
07.2007 - 07.2008
Director of Art Department
Boys and Girls Club
04.2002 - 09.2007
Business And Marketing
Santa Rosa Jr College
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