Efren Tapia

Neiman Marcus Group Ltd

12.2013 - Current

Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
Assisted sales team with completing customer transactions and managing issues.
Developed strong client relationships for repeat business and increased referrals.
Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
Completed store opening and closing procedures by counting drawers and managing security.
Demonstrated exemplary customer service by engaging clients on sales floor.
Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Analyzed customer feedback to identify areas for improvement in service delivery.
Conducted daily effective sales huddles with Number-person team to focus on behaviors that would convert to sales.
Trained new associates in successful sales and performance strategies.
Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
Managed and developed sales team.